dennis montiel

dennis montiel

salesforce consultant

About

Responsible for assisting in systems analysis and design and for writing, testing, debugging, and writing documentation of computer programs (Salesforce). Duties include assisting in systems analysis, writing new and modifying existing programs, preparing test data, testing, debugging programs, and writing supporting documentation.

Country

costa rica

City

costa rica

Industry

outsourcing/offshoring

Skill

experiencia del cliente, customer service management, management, spanish english, troubleshooting, call centers, customer service, team leadership, training, technical support, outsourcing, customer retention, time management, customer satisfaction, customer experience, javascript, css, html, salesforce.com, microsoft office, liderazgo de equipos, estrategia empresarial, microsoft excel, coaching

Experience

salesforce consultant

dxc technology

salesforce global training lead

dxc technology

2017-4 - 2018-6 · 1 yr 3 mos

Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers -Draw an overall or individualized training and development plan that addresses needs and expectations -Deploy a wide variety of training methods -Conduct effective induction and orientation sessions -Monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them -Provide opportunities for ongoing development -Resolve any specific problems and tailor training programs as necessary -Maintain a keen understanding of training trends, developments and best practices -Develop and maintain training environments (web based)

hewlett-packard

salesforce territory management analyst

hewlett-packard

2016-4 - 2017-4 · 1 yr 1 mo

Devise and implement effective territory sales and marketing strategies -Analyze data to find the most efficient distribution of prospects among Account Executives -Meet with customers to address concerns and provide solutions -Conduct training in sales territories allocation via Salesforce API (Data Loader app) -Assess sales performance according to KPIs -Prepare and submit reports to higher Management

hewlett-packard

salesforce data desk associate

hewlett-packard

2015-10 - 2016-4 · 7 mos

Allocation of accounts thought the platforms based on Market segment -Cleansing of account records for sales opportunities -Resolve disputes on accounts allocation -Workload distribution across the Team -Follow up on open issues.

convergys

transition specialist

convergys

2014-9 - 2015-10 · 1 yr 2 mos

Identify and assess training needs within the company. -Meet with managers and supervisors to ascertain needs. -Conduct surveys. -Train employees for specific jobs. -Develop, organize, conduct and evaluate training programs. -Create teaching materials. -Teach skills such as computer applications, phone systems, product assembly, policies and procedures, and inventory planning. -Direct structured learning experiences. -Hold meetings and presentations on learning material.

pizza hut costa rica & colombia

gerente

pizza hut costa rica & colombia

2010-7 - 2013-7 · 3 yrs 1 mo

Recruiting, training and supervising staff -Making improvements to the running of the business and developing the restaurant. -Handling customer inquiries and complaints -Handling administration and paperwork -Setting targets -Assessing and improving profitability -Keeping statistical and financial records -Preparing and presenting staffing/sales reports -Problem solving -Overseeing stock levels -Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines -Planning menus -Agreeing and managing budgets

vmware

business application support specialist

vmware

2018-6 - Present · 8 yrs 4 mos

Education

universidad cenfotec

universidad cenfotec

universidad autónoma de centro américa

universidad autónoma de centro américa

2010-1 - 2016-1 · 6 yrs 1 mo

dennis montiel's Contact Information

Email

******@***.com

Phone

(**) *** ****

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