Denitza Petrova

Senior Program Manager @ Best Doctors Insurance

About

Global Program Manager & Transformational Business and Organizational Consultant with extensive experience working across geographies and industries (Manufacturing, Finance, Banking, Insurance, Healthcare, Telecom and Media & Broadcast Operations). Skilled in Business Process Design and Re-engineering, Global Delivery, IT Strategy, Organization Change Management (OCM), including deployment, support & operationalization of complex digital solutions. High customer focus with demonstrated ability of working at all levels and effectively managing stakeholders and cross functional and dispersed teams. Strong project & change management professional with solid GE Corporate Training and FMP & Six Sigma Master Black Belt (MBB) Certification. Multilingual (fluent in Spanish) & Culturally Sensitive. Eligible to work both in the US and EU. Core Competencies include: Business Consultancy | Complex Global Programs Delivery | SIX SIGMA MBB, PMP, LEAN, DMAIC/DFSS, VOC/VOM, CAP PROSCI, ACMP | Process Reengineering & Automation | IT Consulting – IoT, AMS, ERP | Organizational Change Management (OCM) | Design, Development & Rollout Training | Planning & Execution Communication | Stakeholder Management & Impact Assessment |Customer Research & Strategic Planning | Technology Sourcing & Implementation | Program/Project Management (PMO) | Business Transformation & Strategy | Organizational Restructuring | Risk & Compliance Management | Business Continuity & Crisis Management | Corporate Governance & IS

Country

United States

City

Miami Beach

Industry

Management Consulting

Skill

Project Planning, Executive Presentations, Product Development, Health Insurance, Internal and External Communications, Social Media, Business Consulting, OCM, Training, Application Management Services, Business Process Outsourcing (BPO), Supply Chain Management, Industrial Internet of Things (IIoT), Design for Manufacturing, Lean Six Sigma, Agile Project Management, Training Program Development, SharePoint, Policies & Procedures, Request for Proposal (RFP)

Experience

Senior Program Manager

Best Doctors Insurance

2025-6 - Present · 1 yr 3 mos

Miami, Florida, United States

Strategy, Business Process & OCM Consultant

2023-6 - Present · 3 yrs 3 mos

Providing business consulting, project management & OCM services to a range of Clients, from small businesses and non-profits to larger corporations.

Senior Manager Organizational Change Management

Cognizant

2021-4 - 2023-5 · 2 yrs 2 mos

Sr. Information Technology PM & Organization Change Management (OCM) Lead Consultant

LTI - Larsen & Toubro Infotech

2016-8 - 2021-4 · 4 yrs 9 mos

Miami/Fort Lauderdale Area

Clients: L’Oréal; Cree-Wolfspeed; Clarios; UTC – Carrier, OTIS; JCI; Citi, Chevron Led Organization Change Management (Strategy, Planning, Assessments, Communication, Training) for several global ERP, AMS and IIOTT projects across Manufacturing, Consumer Products, Banking & Finance. Clients: Cree Wolfspeed: OCM & Communications Lead - SAP S/4HANA Implementation Clarios - OCM Lead Consultant - Application Management Service (AMS) Transition Carrier Global - OCM Senior Lead Consultant - Service Transition (AMS) & Transformation Otis Elevator Co. - Operationalization, Change Management & Training Lead - Global IIOT Rollout Johnson Controls - OCM Lead Consultant - JD Edwards Implementation L'Oréal - Sr. Business Transformation Consultant & Global OCM Lead - AMS & Org. Restructuring Citi - Senior Process Reengineer - AML Investigations, Technology Business Analysis & Strategy