Denisse H.

Brought forth the ability to properly investigate a situation and resolve claims quickly in accordance with company and regulatory guidelines. Demonstrated consistent execution of best claim practices and a commitment to industry and company ethics.

Identified teachable moments and provided redirection and coaching, as appropriate. Documented and shared key information to uphold Starbucks standards and ensure smooth transitions from shift to shift. Created opportunities during each shift to share craft and coffee knowledge.

Primary supervisor for the Desk Receptionist team including all hiring, training, proper records for payroll, and evaluation. Supported the Resident Director in day-to-day operations and oversight of Davis Hall, including submitting weekly reports, and coordinating and conducting of health and safety inspections. Enforced departmental and university policies and procedures in regard to the reception desk, hall access/security, and general hall practices.

• Engaged with student groups and campus partners as the face of Creighton Cupboard to collect over 484.5 lbs. of food donations • Continued ongoing programming, developed a marketing plan, collaborated with community resources to sustain 234.5 lbs. of food from going to waste, and ultimately oversaw the telling the Creighton Cupboard’s story • Supervised and trained two work-study employees to serve a total of 43 customers of the pantry • Received the Innovation Award on behalf of the Creighton Division of Student Life

Completed clerical tasks such as making copies of documents, distributing mail among other legal staff, cleaning, stocking the kitchen area, mailing letters, and answering the phone. Filed and organized exhibits for court cases going to trial. Translated deposition audio in Spanish into a written form in English for use in court.