Denis McManus

Supporting the ongoing development and execution of Irish Life Group's long term strategy

Team supports Liberty Mutual's portfolio of country operations in creating and executing company strategies and advises senior leadership on optimizing the business globally and locally. Projects completed in Asia, Europe and South America.

Director of strategy for Liberty Insurance, overseeing the process of setting strategic direction for the organisation.

Overall responsibility for Claims Department Shared Services, including Analysis/Review functions and additionally Vendor Management, Contact Centre, Training and Process enhancement.

Team provided performance assessment & analysis, strategic planning and non-operational support for the Claims division. Responsible for internal controls, operational risk, quality review, project management, data analytics and overall customer experience for the Claims department.

Head of department dealing with all motor claims for the North West UK, from notification to litigation. Role included full responsibility for all aspects of claims handled by the region, strategic ownership of department, and management of staff across two sites in the UK and Ireland.

Senior operational manager, responsible for ‘Fasttrack’ motor claims for half the territory of Ireland. People and performance management, responsibility for team structure and procedures, new initiatives and participation in senior management meetings.

Operational manager, responsible for motor claims.. People management of in-house teams and of virtual teams of locally based claims service providers, as well as claims progression and escalation.

Corporate Services & Conference & Banqueting for Merrill Lynch London offices