Denise Miguel, MS, CSM, SAFe SSM

Partnered with the Product Owner on CrowdDoing’s AIME initiative to clarify stakeholder vision, define POC scope, and organize backlog priorities in a volunteer role. Drove backlog refinement and delivery visibility by translating stakeholder needs into user stories, acceptance criteria, workflow mapping, and validation rules for a proof-of-concept automation initiative. Facilitated alignment across product, project coordination, development, QA, and technical leadership as the Scrum team formed around the POC. Guided the team from a Kanban-style working model toward Scrum practices, including backlog readiness, blocker tracking, sprint planning preparation, and stakeholder review readiness. Clarified MVP/demo expectations and scope boundaries to help the team focus on near-term delivery, stakeholder feedback, and iterative improvement.

Delivered an end-to-end AI MVP in 4 weeks through MyRealProduct by collaborating with a team to move from user problem definition to a working solution using Gemini, Groq, and OpenAI APIs. Improved pricing and revenue scenario visibility by building a 2-Park Yield Management Simulator to model dynamic pricing tradeoffs and support business-focused decision-making. Accelerated analysis and dashboard prototyping to improve decision support and visibility using AI-assisted workflows. Improved workflow transparency and delivery follow-through through Jira, Trello, iterative planning, and stakeholder coordination across consulting engagements, including Rosea Design. Improved client digital visibility within 90 days by delivering iterative website and analytics solutions aligned to stakeholder goals. Translated stakeholder needs into actionable work by aligning priorities, maintaining visibility into progress, and supporting Agile delivery across digital, analytics, and AI-enabled initiatives.

Designed and maintained parish website in WordPress, applying Agile updates that improved responsiveness and engagement by 10%+. Used Google Analytics, Flocknote, and Instagram analytics to track KPIs (traffic, engagement, attendance), providing data-driven recommendations to leadership. Automated communications via Flocknote for 1,000+ parishioners, streamlining weekly updates and event outreach. Built and maintained Excel dashboards, pivot tables, and VBA macros to track adoration schedules and CCD attendance, reducing manual work by 40%. Collaborated with Pastor, Deacon, and ministry coordinators to align digital communications and sponsorship campaigns, generating thousands in ad journal revenue.

Automated attendance and donor tracking in Excel, SharePoint, and Power Automate, reducing reporting time by 75%. Built dashboards to forecast participation trends, driving a 35% increase in engagement across 200+ members. Supported fundraising campaigns and sponsorship tracking, generating $20,000+ in donations. Implemented Donorbox CRM and standardized reporting, improving donor engagement accuracy by 20%. Facilitated Agile ceremonies and trained volunteers in Microsoft 365 tools, improving team collaboration and workflow efficiency. Delivered KPI reports to leadership, enabling data-driven decisions for outreach and program planning.

Transitioned restaurant from buffet to short-order service, boosting profitability and improving customer satisfaction. Streamlined workflows and order management, cutting average wait times from 30 minutes to under 15. Conducted revenue and cost analysis to optimize menu pricing, food costs, and vendor contracts. Created Excel tools for sales tracking and invoice reconciliation, preventing discrepancies and tightening financial controls. Introduced scheduling system to better align labor coverage with peak demand, lowering overtime costs. Directed and trained a team of 10+ staff in workflow efficiency, compliance, and customer service standards.

Built SQL/SAS/MS Access systems to track pharmaceutical sales across reps, physician offices, and products. Produced sales reports that verified rep activity and ensured accurate commission payouts. Partnered with department directors to design reports by region, zone, rep, and physician, supporting strategic performance reviews. Streamlined CRM data entry via MS Access forms, improving accuracy and reducing payout errors. Delivered summaries to sales leadership highlighting product adoption trends and anomalies. Optimized SAS programs to improve reporting speed and consistency.

Programmed SAS routines to clean and analyze oncology trial datasets, producing FDA-ready outputs that supported timely regulatory submissions. Produced tables, listings, and figures on survival rates, response outcomes, and safety events, enabling clinicians to make data-driven trial decisions. Built custom SAS macros to automate recurring outputs, cutting reporting turnaround time and delivering results to stakeholders faster. Conducted rigorous data validation, reducing errors and ensuring audit readiness in line with FDA and ICH guidelines. Partnered with statisticians and clinical teams to design reporting views and clarify findings, improving cross-functional decision-making. Created visualizations and summaries that translated complex trial data into accessible insights for non-technical stakeholders.

Extracted and transformed millions of commercial auto insurance records into SAS datasets for actuarial analysis and executive reporting. Conducted variance and revenue analysis to inform premium pricing models and annual budget forecasts. Built SAS macros and Excel tools to speed up reporting, improving accuracy and reducing turnaround times. Delivered revenue impact analyses for mergers and acquisitions, supporting executive decision-making. Validated legacy system algorithms to reduce revenue leakage and strengthen data integrity. Produced reports that contributed to 8.4% YoY revenue growth, above industry benchmarks.