Denise Gordon Morrison Cidesco, CIBTAC

Operations Leader with over 20 years in luxury hospitality, including cruise lines, boutique resorts, and leading Caribbean brands. Currently serving as Group Spa Manager for Couples Resorts Jamaica, overseeing spa operations across four resort properties with a focus on operational excellence, revenue growth, and high-performing teams.Key Achievements• Led operational strategies that significantly increased spa retail revenue performance• Developed structured training programs to strengthen consultation and upsell performance.• Implemented operational systems and KPIs across multiple resort spa locations• Built high-performing teams focused on guest experience and revenue growth• Treatment menu development• KPI alignment and established Spa Protocols and SOPs. CIDESCO and CIBTAC-certified in Spa Management,dedicated to elevating spa industry standards and developing high-performing, guest-focused teams. I welcome opportunities to connect with hospitality and wellness professionals who share a commitment to advancing spa excellence.