Denisa Necula (Anghel)

Overseeing end-to-end domestic transport and international logistics operations for a leading supplier of raw materials in the food industry. Key Responsibilities: - Manage and optimize national freight distribution to ensure timely, cost-effective deliveries. - Plan and monitor stock availability to maintain uninterrupted supply flows. - Coordinate all import logistics from both EU and non-EU countries, including customs processes, legal documentation, and quality/safety verifications. - Prepare and process transport and invoicing documents in compliance with Romanian and EU regulations via integrated ERP systems (e-Transport, e-Factura – ANAF). - Ensure full legal and operational alignment for each shipment – from contract validation to delivery confirmation. Tools & Technologies: - Integrated ERP systems - ANAF digital platforms (e-Transport, e-Factura) Strengths & Core Skills: - Strong legal knowledge in transportation and customs regulations - High adaptability to new tasks, systems, and changing workflows - Well-organized, fast-paced, and solution-driven approach - Excellent problem-solving under pressure with proactive risk mitigation

Dynamic and results-driven Customer Experience Manager with a proven track record of enhancing customer satisfaction in call center environments. Skilled in leading and motivating support teams in Italy, Spain and Portugal to deliver exceptional service and support. Adept at developing and implementing innovative customer service strategies to optimize the customer journey. Strong problem-solving abilities and a passion for driving continuous improvement in customer service delivery. A dedicated professional committed to ensuring a seamless and positive customer experience.

• Planned and managed the launched and continuation of a courier loyalty program in amount of +1.5M euros YoY driving increased retention and ensuring fair working conditions; • Developed an enhanced courier acquisition strategies fitting the seasonal and cultural challenges • Analysed courier data to identify trends and key drivers of courier satisfaction, resulting in a 35% increase in courier retention • Utilised advanced analytics to evaluate performance metrics and inform strategic decisions.

• Conducted in-depth analyses to evaluate courier performance and identify improvement areas. • Created tools and automation processes to streamline data analysis and reporting. • Developed and enhanced solutions based on data insights to enhance courier experience and engagement.

• Provided operational support and guidance to couriers, ensuring a seamless experience on the platform. • Analyzed courier feedback to identify trends and propose improvement initiatives. • Contributed to the development and implementation of strategies to enhance courier engagement. • Generated reports and monitored courier performance metrics to assess effectiveness of initiatives.