dena stellabott

Support the end to end control environment for the Barclays Group focusing on control design, implementation, issue resolution, and mitigation. Manage a team of analysts functioning as the first line of defense supporting the business. Designed and implemented a control framework outlining control team roles and responsibilities for both third party supplier and business management processes. Interface with the Internal Audit functions and regulators to ensure control programs are exceeding expectations for business process and supplier management. Participate in audits and annual reviews to ensure policies, risk events, and process improvement opportunities are understood and actioned.

Led an effort to design, test and implement of leads distribution technology and sales programs to field agents. Managed relationships between the sales force and marketing organizations to ensure successful campaign execution. Developed service level agreements and strategic direction with senior territory management for technology implementation and client marketing efforts. Successfully implemented a national rollout of an electronic leads management system to 150 retail offices. Trained sales professionals, managers, and administrative staff in the use of new technology. Implementation of this process increased representative follow-up and feedback from 15% to over 90% over a six-month period. Developed business requirements and an assignment rules engine schematic to support automatic lead assignment to field representatives, dramatically decreasing the assignment cycle time. Established senior management support of a centralized leads distribution process. Represented the interests of field partners by managing retail territory interaction.

Successfully managed and motivated a staff of ten to exceed income, expense, and sales goals. Coached and developed other associates and peers in successful sales and relationship management techniques to improve their overall production. Developed and implemented highly successful sales campaigns for the region to promote new banking and investment products. Consistently ranked in the top 10 in overall sales in the state. Expanded a $45 Million branch by tripling investment and core product sales. Consistently exceeded sales goals for investment fee income, commercial and consumer loan origination, and asset management accounts. Maintained post-sale relationships through consistent follow-up with customers, resulting in increased sales through cross-selling of products and continuous needs profiling. These efforts resulted in a doubling of consumer and tripling of commercial loan production.