Demiana Henien

Providing patients with information regarding POM and over the counter medicines; Establishing clear and effective customer service to increase patient satisfaction in every pharmacy; Reviewing prescriptions to assess for accuracy and clinical safety; Acting as Responsible Pharmacist and fulfilling duties and requirements of the role including making and keeping records, recording fridge temperatures, keeping CD records and balance, overseeing the daily tasks programmed to take place at the specified pharmacy; Administering flu vaccinations according to PGDs and private SOPs; Checking MDS boxes for patients requiring compliance aid and nursing home patients; Regular communication with doctors and admin staff of GP surgeries; Ability to fit into different pharmacy teams; Adapting to the surroundings through a flexible work approach; Taking responsibility in every situation and dealing with patient complaints; Offering essential, advanced and enhanced services such as Community Pharmacist Consultation Service (CPCS), Hypertension case finding, New Medicine Service (NMS), Discharge Medicine Service, Supervised Consumption Service; Providing advice on Minor Ailments for patients on a walk-in basis or following referral from GPs, NHS111 and other HCPs.

Developing policies and effective processes for medicines governance, repeat prescribing and monitoring of high-risk medicines; Quality improvement projects to enhance patient outcomes and regulatory compliance; Delivering educational sessions to healthcare professionals on medicines optimization; Ensuring effective antimicrobial stewardship; Ensuring that medicines policies and procedures meet the requirements of CQC; Integration with local health and social care teams to provide optimal patient care; Reconciliation of medicines at transfer of care; Use of software tools and analysis tools (ePACT2, Open Prescribing) to monitor and improve prescribing; Facilitation of education of staff and patients on medicines-related topics and dealing with related queries; Undertaking of Medication reviews and Structured Medication reviews; Caring for a range of clinical conditions: Hypertension, Atrial Fibrillation, Coronary Heart Disease, Peripheral Vascular Disease, Asthma; Delivering Polypharmacy reviews and High-risk medicines reviews; Promoting self-management for patients with long-term conditions; Reducing treatment burden including Deprescribing under clinical supervision; Implementation of Safety reviews and Safety alerts actioning. Improve continuity of care through the Network Contract DES, achievement of QOF targets and implementation of cost-effective and best practice treatment changes, Training of Clinical and non-clinical staff on the use of SNOMED CT clinical coding to improve clinical accuracy and data transfer.

Counselling patients on the correct, safe and effective usage of prescription medications; Conducting Medication Reviews and New Medicines Service (NMS) consultations, under the guidance of superintendent pharmacist, to ensure quality patient care; Dose and Interaction screening for prescription queries at time of labelling or initial dispensing steps; Team-engaging and coordinating workflow with multiple pharmacists, dispensers, healthcare assistants; Support in training of new members of staff and volunteering pharmacy students; Engaging with patients to assess and offer advice for a variety of healthcare problems including Minor Ailments, Polypharmacy, Medicines Optimization and Healthy Lifestyle Management; Assisting patients with the purchase of Over-the-Counter medication and medical equipment; Working in close daily collaboration and regular communication with Doctors, Nurses and GP Pharmacists; Applying comprehensive clinical and technical knowledge to achieve the prompt resolution of any issues; Assisting inventory maintenance and stock management; Working under pressure in a busy environment; Supporting with COVID and Flu Vaccination services, as well as Stop Smoking service.

Responding to prescribing and dispensing queries from HCPs; Audit management on national basis; Processing of exempt and chargeable status for special treatment groups; Responding to patient complaints on pharmacy services and errors, Training doctors and pharmacists on use of IT Prescribing and dispensing systems whilst, integrating the use of SmPC, eMC and national guidelines; National vaccine stock management; Short Supply medications surveillance; Participation in health promotion initiatives; Training of new team members; Planning and prioritizing workload with an appreciation of team involvement and unpredictable nature of job.

Centre of Pharmacy Postgraduate Education (CPPE)