delores van-cartier

quality assurance manager

About

Professional Summary  Thorough knowledge of Microsoft Office Programs (Word, PowerPoint, Excel, Publisher, Outlook and InfoPath)  Thorough knowledge of Microsoft Works Programs (Spreadsheet, Portfolio, and Database)  Working knowledge of financial assist programs (Quickbooks, Quicken and Microsoft Money)  Over 15 years of customer service and managerial experience.  Excellent Time Management and organizational skills.  Uncompromising ability to multitask.

Country

united states

City

tampa

Industry

outsourcing/offshoring

Skill

time management, microsoft excel, management, training, customer service, microsoft office, process improvement, operations management, team leadership, aviation, team building, outlook, sales, food and beverage, customer satisfaction, call centers

Experience

administrator and day manager

hamburger marys

2013-8 - 2014-12 · 1 yr 5 mos

* Employee relations including team leadership and motivational activities, training and development; human resources and employee disciplinary action. * General store operations: Opening the store, customer service, some ordering duties, waste management and food cost control. * Bar Manager Duties including but not limited to, bartending, training, liquor ordering, stocking, inventory, and drink promotions. * Occasional serving duties. * Organized and implemented specials for promotional purposes to meet and exceed sales goals. * Managed a staff of 50 employees including, servers, host and hostesses, bartenders and kitchen staff. * Administrative and banking responsibilities including but not limited to bookkeeping, P&L Reports, liquor/food cost and waste management and accounts payable/receivable. * Responsible for maintaining a safe working environment to ensure an injury free work area.

quality assurance manager

24-7 intouch

2016-8 - Present · 10 yrs 2 mos

customer service supervisor

southwest airlines

2005-1 - 2011-1 · 6 yrs 1 mo

*  Duties of a Customer Service Agent when necessary. *  Baggage Service Supervisor / Trainer *  Preparation of daily deposits *  Administrative duties including but not limited to, filing, schedule planning, staffing needs, and completing pass request for agents as well as other airline employees. *  Prepared daily briefing for upper management and our Regional Director. *  People development and training. *  Ensure a safe working environment – Rules of Ergonomics *  Delegated responsibility as well as employee relations and disciplinary actions.

call center representative

quality resource group

2015-1 - Present · 11 yrs 9 mos

Outbound Call Center. Order confirmation department and sales.

food and beverage supervisor

aramark

2015-3 - Present · 11 yrs 7 mos

* Employee relations including team leadership and motivational activities, training and development as well as liquor compliance. * Scheduling and labor cost control. * Bar manager duties including but not limited to, bartending, training, liquor ordering, stocking, inventory, and drink promotions. * Organized and implemented specials for promotional purposes to meet and exceed sales goals. * Managed a staff of 25 employees including, servers, bartenders, food runners and bar backs. * Some banquet duties including setting up remote bars for clients and special convention events.