Deji Olaopa. (CBAP, SAFe 6-SA®, PSM®, PSPO®, MSC)

Project Scope: Worked on various projects (Community prosperity hub, places Fredericton, St. Anthony's web application etc.) including updated version of Good Meal Plan for Greener Village, leading to healthy food options for people. • Elicited, documented and validated business goals, translating them into functional and non-functional requirements. • Developed use cases for the operating expense automation project, thus providing clarity on basic and alternative flows of functional requirements. • Documented AS-IS current state, identified pain points and drafted TO-BE processes using MS-Visio for the diagramming, and reduced cycle times of expense processing by 31%. • Conducted User Acceptance Testing (UAT) to ascertain if functional requirements align with system output.

Project Scope: Led the onboarding of the web app for charity funding project, driving donor adoption by 91% and increasing revenue by 1.3 million pounds. • Utilized Scrum and worked within an agile team of eight as the Product Owner, of Go-Study Web Application, which increased funding for charitable works on digital platform by 43%. • Managed and prioritized user stories in the backlog at each sprint using, ensuring relevant work is executed by developers at each iteration. • Developed business process modeling, hence, identifying inefficient processes, eliminating bottlenecks and improving efficiency by 58%. • Performed GAP analysis to compare current and desired business processes, identifying improvement opportunities and presenting future-state workflows to stakeholders. • Applied Agile Software Development Life Cycle (SDLC) practices (sprint planning, backlog grooming, and reviews) to deliver project milestones on time, aligning with defined business goals.

Project Scope: Collaborated with cross-functional teams on onboarding of the E-filing Cabinet project, boosting work efficiency rate by 28% and increasing man hours savings by 47%. • Facilitated workshops on E-filing project for requirements elicitation from stakeholders, ensuring timeliness in capturing documentation and boosting stakeholder satisfaction. • Documented business requirements into clear, well-structured user stories (epics, features, and acceptance criteria), improving shared understanding among all stakeholders. • Created low fidelity wireframe for IT projects, using balsamiq to sketch the envisioned project, thus enabling stakeholders’ review, adjusting in line with final product expectation. • Analyzed data and presented visuals on operational regions of client (E-filing project), using Power BI.

Worked on several projects such Expenditure Processing Automation Platform, Fixed Asset Mapping Upgrade, Tax Liability Monitoring Automated Dashboard and Core Banking Application Upgrade.

• Developed insightful dashboard on cost behavior from extracted collated financial data, using MS-Excel and Power BI, which enabled leadership to make informed decisions and reduced expenses by 34%. • Implemented cost analysis strategies in collaboration with project teams, ensuring accurate tracking of expenses against budget targets for optimized financial performance.

• Conducted proofing and reconciliation of general ledger balances with the consolidated balance sheet, ensuring accuracy and integrity of financial data. • Coordinated the timely filing of periodic Withholding tax, VAT, and PAYEE to tax authorities, tracking the submission dates and ensuring compliance with tax regulations.

• Resolved customer complaints daily via active listening, empathy and taking remedial action, improving customer satisfaction rating to 96.2%.