deisy isaza

About

I am an experienced bilingual case manager who is a team player. In all of my positions, I have demonstrated exemplary client care. I have a high work ethic and I do so welcome a challenge. I strive to build lasting and memorable relationships through leveraging my excellent interpersonal skills with internal and external clients. I am an accountable change agent that positively affects any team and project in which I am assigned. CORE COMPETENCIES > Bilingual in English and Spanish. > Able to effectively prioritize and manage multiple tasks. simultaneously while delivering exemplary customer service. > Excellent communication and interpersonal skills to cultivate effective. professional relationships. > Innovative and strategic change agent with extensive experience in assisting with multiple projects. > Quick-study with very strong business acumen.

Country

united states

City

spring

Industry

mental health care

Skill

teaching, psychology, social services, mental health, special education, nonprofits, child development, childcare, customer service, early childhood education

Experience

case manager

southwest key program

2018-9 - 2019-9 · 1 yr 1 mo

personal care assistant

houston methodist

2012-5 - 2016-2 · 3 yrs 10 mos

* Assisted with mobility issues on request. * Organize and lay out medications for client. * Schedule client appointments and transport client for doctor’s visits. * Worked directly for a private client with developmental disorder in-home assistance.

teacher assistant

beth gavriel day care

2009-7 - 2011-12 · 2 yrs 6 mos

* Created a safe, comfortable, and fun atmosphere for children from ages of 6 months to 7 years. * Taught self-help skills (feeding, dressing, toileting, personal hygiene). * Maintained children’s attention during group time by presenting material in a fun and exciting way. * Demonstrated patience and understanding while managing difficult children. * Arranged daycare rooms to provide a full range of age-appropriate activities, to encourage * children in advancing their social development. * Collaborated with coworkers, supervisors, and parents to maintain a “partnership” environment

check-in attendant

avianca

2006-5 - 2008-3 · 1 yr 11 mos

* Answering queries and rebooking passengers in the event of cancelation or delayed flights. * At a terminal gate counter, organized passenger information, made announcements. * Checking passenger’s identification, accepting and tagging baggage, and printing boarding passes for passengers as they check in. * Greeted and assisted passengers in boarding flight. * Made reservations through Amadeus software. * Most efficiently check in attendant in-group surpassing 200+ passengers per week. * Reduced waiting time for customers by providing quick services

child care

kabbalah centre

2011-1 - 2014-8 · 3 yrs 8 mos

* Determined best teaching approach depending on age group and learning aptitude. * Implemented less structured approach to teach young children, which included one-on-one instruction, and creative activities, such as art, dance, and music. * Improved language development, social skills, and understanding of scientific and mathematical concepts by using children's play, such as storytelling and games. * Instructed children in health and personal habits such as: eating, resting and toilet habits. * Supervised children safety, nutrition and activities.

employment case manager

refugee services of texas

2016-3 - 2016-11 · 9 mos

Refugee Services of Texas is a not-for-profit social service agency guided by principles of human compassion and dignity committed to providing quality services for refugees, asylees and related vulnerable populations. With five social service centers located in Amarillo, Austin, Dallas, Fort Worth and Houston, RST provides resettlement services and social services programs tailored to meet the needs of their individual clients and respective communities.