Deepti Gelli

Contributing to the company's data strategy and execution of important data KPIs that revolve around data accuracy and coverage. Closely works and partners with data engineers, data analysts, data scientists and project managers to structure, prioritise and solve business problems..

Responsible for setting up and managing the content operations team. Enable team to deliver Continuous Education courses, New Hire Trainings and Curriculum Maintenance for the top 20 clients of the Customer Management Group of Convergys. Partner closely with Knowlagent to understand and adopt the Knowlagent tools for multiple clients.

• Responsible for managing a team that develops the content architecture for e-learning products. • Accountable for the analysis, design and implementation of content architecture across multiple platforms and user interfaces. • Ensure the identification or development of tools required for internal efficiencies based on business goals and objectives. • Drive efficiencies in project development through effective adoption of tools and technologies. • Manage implementation of projects, programs and processes. • Responsible for project staffing decisions and provides leadership for effective time management and adherence to the project plan. • Define goals for groups and individuals and establish clear performance expectations. • Responsible for cross-functional and cross-cultural collaboration.

• Responsible for the design of advanced, adaptive content architecture to enable e-learning solutions. • Influence best practices and drive content engineering process improvements. • Customize e-learning platforms to be aligned with customer requirements. • Serve as Project Manager to lead complex projects. Establish project objectives through the discovery, planning, design, acceptance and review/revision phases. • Delegate assignments to project team and monitors progress towards objectives. • Interact with clients to facilitate technology related discussions and define business needs. • Identify vendors and train them on tools, templates, development standards and the project specific requirements.

• Understand client requirements and create solutions based on end user profile. • Responsible for designing and branding the LMS and Learning Environment in tune with client requirements. • Act as a single point of contact for all development activities.