Deepal Sheth

Deepal Sheth

Director

Country

India

City

Mumbai

Industry

Luxury Goods & Jewelry

Skill

Traders, Diamonds, Business Process Improvement, CRM, Customer Experience, Customer Satisfaction, Customer Service, Leadership, BPO, Management, Operations Management, Process Improvement, Project Management, Team Building, Team Management, Vendor Management, Business Development, Performance Management, Service Delivery

Experience

Aviana Diamonds LLP

Director

Aviana Diamonds LLP

2020-12 - Present · 5 yrs 10 mos

Surat, Gujarat, India

Aviana Diamonds LLP brings forth a significant opportunity to traders, jewelers, distributors, wholesalers, and retailers to engage with us for diamonds at an extraordinary price point. We invite you to tap into our vast experience to understand how we bring to you, just what you need.

GIA (Gemological Institute of America)

Senior Manager Operations

GIA (Gemological Institute of America)

LinkedIn
2009-11 - 2018-11 · 9 yrs 1 mo

Mumbai Area, India

Worked with VP Lab Operations to establish goals for the functions in alignment with the lab strategy & budgets, company policies and legal guidelines Supported global lab activities including travel to domestic and/or international locations, as required Liaised with Global Planning Team to forecast intake, built capacity & training plan Coordinated with different departments for business improvement, hiring, training, technology, facility and admin. Managed grading operations with a task force of 550 including Managers and Supervisors to meet the lab's operational and production goals aligning with the lab strategy Supported the hiring process as required and recommend salary adjustments Addressed changes (improvements, new processes/services) & coached Supervisors on being better first line leaders Guided the leadership team to resolve non-routine or complex issues (e.g. process flow, resource management)

Sparsh BPO Services Ltd

Assistant Manager

Sparsh BPO Services Ltd

2008 - 2009 · 1 yr
Wipro

Assistant Manager - Operations

Wipro

LinkedIn
2003 - 2007 · 4 yrs

Deepal Sheth's Contact Information

Email

******@***.com

Phone

(**) *** ****

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