Deepak Vedarthan

Senior Vice President of Customer Success at Ushur, overseeing all post-sales functions, including Onboarding, Implementation, Professional & Managed Services, Customer Success Management, Customer Operations, and Customer Support. Honored to lead and scale a global team dedicated to delivering exceptional outcomes for Ushur’s world-class customers. As a member of the Executive Leadership Team, driving strategic initiatives to accelerate digital transformation, harness the power of the cutting-edge Ushur Platform, and position the company for scalable growth in AI-driven customer experience automation.

Provided executive continuity and strategic advisory following tenure as Global VP, ensuring customer success and business growth while supporting leadership transition.

As the Global Vice President of Customer Success for GRM and VisualVault, I am privileged to lead and inspire a team of professionals, providing guidance, support, and mentorship to collectively achieve customer business outcomes. I am responsible for developing and maintaining strong relationships with marquee clients, serving as a trusted advisor, understanding their unique needs, and coming up with bespoke technology solutions using our world-class cloud-native low-code/no-code ECM and Content Platform, to solve their complex business problems.

As a Sr. Director of Consulting Services, I am responsible for the overall success of Pega projects across several portfolios including Corporate Markets/Emerging Enterprises (cross-industry), Healthcare/Life Science, High Tech, Manufacturing, Consumer Services, Telecommunications and Robotics. Responsible for revenue of over $45MM. Lead a team of close to 100 Consultants. As part of my role as a Sr. Director, I am responsible for the end-to-end success of Pega projects.

As the Director of Consulting Services, I am responsible for the overall strategic staff development and practice management efforts for AMS Pega Consulting. Responsible for overall practice management for Pega Consulting’s High-tech, Manufacturing, and Emerging Enterprise Delivery teams. Also responsible for supporting and driving development activities for the growth and mentoring of highly specialized domain and functional area experts. Manage a team of about 50 Consultants.

As a Sr. Manager of Consulting Services, I was responsible for overall practice management. I was responsible for supporting and driving development activities for the growth and mentoring of highly specialized domain and functional area experts. I managed a team of about 120 Technical Architects. Key responsibilities included Practice Management, Strategic Planning, Client Success & Market Leadership, and Staff Development.

Accountable for successful project delivery and customer realization of business benefits for between one and three named accounts, including Pega, partner or client led implementations. Structured implementation approaches for new opportunities, including definition of “Day 1”, phasing strategy, staffing strategy (client, partner, and Pega participation) and quantification of business benefits. Drive project delivery including project progress tracking, change control, and the overall governance process. Consistently achieved quarterly revenue and margin contribution goals across assigned portfolio.

Managed all aspects of the client relationship to develop business and drive customer satisfaction through on-time, within-budget performance with emphasis on quality of deliverables and rapid issue resolution. Worked closely with the project team and the client to create plans for accomplishing project objectives and a strategy that complies with professional standards and addresses the risks inherent in the engagements. Acted as a thought leader to identify and design creative solutions to tackle clients’ complex business issues.

Stanford LEAD is a year-long, 9-course program which develops effective leaders who embody five core leadership competencies: critical analysis, self-awareness, interpersonal acumen, situational awareness, and holistic communication. These leaders complete coursework in key business fundamentals: finance, strategy, and critical analytical thinking, as well as elective coursework, which equips them to successfully address and navigate the challenges and opportunities inherent in fostering and implementing change within their organizations. Throughout the program, participants exchange ideas and collaborate on projects with small teams of like-minded, like-motivated peers, and engage with world-renowned Stanford GSB faculty, Silicon Valley leaders, coaches, thought leaders, and luminaries through regular live events, discussions, and facilitated feedback.

Stanford LEADers who demonstrate a commitment to lifelong learning, as evidenced by successfully completing four additional courses beyond those required to earn the LEAD Certificate, are honored by being recognized as Distinguished Scholars. Journey that started a couple of years back has taken me through 13 courses, hundreds of assignments, invaluable relationships, and lifelong learning. Happy to finish the Stanford LEAD Program with Distinguished Scholar recognition.