Deepak Bhatia

Leading GTM and business development for Amazon Connect in India & South Asia - AWS's flagship family of Agentic AI solutions, spanning customer experience (Connect Customer), supply chain intelligence (Connect Decisions), talent acquisition (Connect Talent), and healthcare (Connect Health). Scaled the Amazon Connect business 10x in four years across ITeS - International BPOs and Global System Integrators (GSIs), helping Fortune 500 enterprises in BFSI, telecom, and retail move from legacy on-premise contact centers to cloud-native, AI-powered CX platforms. Played a key role in launching Amazon WorkSpaces in India — driving early enterprise adoption of AWS's cloud desktop solution and establishing the EUC (End User Computing) practice, including Amazon AppStream, across the region. This dual mandate across CX and EUC gave me a rare, holistic view of enterprise cloud transformation - from how customers engage, to how employees work. As the Amazon Connect portfolio evolves into an Agentic AI suite, my GTM focus has shifted to helping enterprises deploy AI teammates that automate and augment customer interactions end-to-end — across voice, chat, and digital channels — with conversational AI that can be configured in weeks, not months. Actively enabling partners and enterprises to leverage the full depth of AWS AI/ML (Bedrock, GenAI, NLP) to deliver autonomous, personalized CX at scale. A critical dimension of this role is navigating India's telecom regulatory landscape. With 20+ years operating exclusively in the contact center and communications space, I bring a deep, nuanced understanding of TRAI regulations, telecom licensing, and data localisation requirements — essential knowledge for any enterprise deploying cloud-based voice and CX infrastructure in India.

Led new business development for Cisco's Contact Center portfolio across India & South Asia, consistently exceeding annual quota across all three years in the role. Focused on hunting enterprise logos across BFSI, retail, and public sector. Closing 25+ new accounts by positioning Cisco's on-premise and cloud CC solutions as a platform for digital CX transformation. Drove adoption of AI-powered capabilities including conversational AI, chatbots, and journey analytics to help enterprises modernize agent and customer experiences. Built strong relationships with key system integrators and channel partners to accelerate enterprise pipeline across the region.

Helped organizations to deliver intelligent self-service solutions so customers can quickly and easily get what they need from your contact center, website or mobile app – how, when and where they want to engage. Our goal is to be able to automate almost all customer interactions in a way that is preferred by customers. Nuance Smart technology for a seamless self-service experience: Automatic Speech Recognition (ASR), Text-to-Speech (TTS), Voice Biometrics - Voice Authentication and Fraud Protection Solutions, Virtual Assistants NINA, voice and chat bots, Voice Transcription for Speech Analytics, Leveraging the latest technologies in Natural Language Processing (NLP), Autonomous Machine Learning, Human Assisted Learning, Knowledge, Recommendation and Prediction.

Worked in the leadership team and developed a business plan and presented it to the Investors and VCs. Managed relationship with NTT Japan & Dimension Data Global CTO teams in a joint development initiative for Unified Communications as a Service platform (UCaaS). Led the Collaboration business for India & International markets for UCaaS, Customized agent Desktops, Android & Windows supervisor applications, Avaya, Cisco, Genesys platforms, WebEx sales. Initiated various joint marketing programs with Cisco, Salesforce, Microsoft. Managed the internal Marketing team for website content and UI development.

Identify and approach strategic partners and set short- and long-term channel strategies. Recommend product or service enhancements to improve customer satisfaction and Channel sales potential. Responsible for India, SAARC & Middle East Channel Business. Collaborated with regional Sales teams and maintain the Channel Sales pipeline and profitability, conducted channel Resource trainings, managed MDF programs. Competition with Avaya, Cisco, Genesys, NICE, Verint. Alliance Manager for Microsoft South Asia. Did joint road shows in India, Dubai, Srilanka, Singapore, Bangladesh & Nepal

Responsible for Sales in National Capital Region for Siemens EPABX & Unified Communications Portfolio: HiPath 3000,4000, 8000 series, Hospitality & Contact Center, Video Conferencing - Polycom, Sony, Aethra

Responsible for Qualifying Nokia dealerships across India and partner with them to setup Level 3 Service center. BGA machine trainer (A ball grid array (BGA) is a type of surface-mount packaging (a chip carrier) used for integrated circuits) Provide direction and coordinate efforts of Services support resources between Nokia & Dealerships. Inventory Management Revenue Reporting & Fulfillment