Deeksha Satyarthi

In my role as an Inspection Specialist, I review comprehensive home inspection reports to ensure properties meet company standards and market-readiness requirements. When deficiencies are identified, I coordinate the necessary repairs and arrange secondary inspections to confirm completion and quality. I collaborate with vendors and contractors to manage timelines and maintain transparent communication throughout the repair process. Using Salesforce, I track inspection outcomes and property status to support efficient workflow management and decision-making. My work helps reduce listing delays, protect property value, and ensure a smooth experience for both internal teams and prospective buyers.

As a Senior Collateral Analyst at Better, I conduct comprehensive loan collateral analysis, assess property values, and ensure compliance with lending guidelines. I collaborate with lenders and appraisers to verify and manage property-related data, supporting underwriting processes. Additionally, I maintain internal databases for accurate collateral tracking and reporting while performing due diligence on property appraisals and legal documents to identify risks or discrepancies. I also prepare detailed reports, providing critical insights for informed lending decisions, and actively train new hires on processes and best practices.

Assisted the customer service team in resolving inquiries and issues from clients, providing timely and courteous responses via phone and email. Collaborated with team members to maintain comprehensive and up-to-date customer records, ensuring accurate and efficient communication. Contributed to improving customer service processes by actively participating in team meetings and suggesting process enhancements to enhance overall customer satisfaction.

During my 1.2 years as a Process Executive at Cognizant, I worked in a role that closely aligned with content specialist responsibilities on a Google sitelink project. I ensured that sitelinks displayed on SERPs were accurate, relevant, and fully aligned with Google’s content and quality guidelines. My work involved conducting detailed website research, reviewing site structure and navigation, and performing quality audits to verify information accuracy and compliance. I focused on improving content reliability, user experience, and discoverability, while documenting workflows and sharing recommendations to enhance internal processes and overall content quality.