debra lee

* Liaison between Human Resource, Payroll and employees to resolve payroll discrepancies. * Responsible for responding to employee questions and inquires about employee benefit programs and human resource polices. * Provides assistance with disability, health, and life benefits, paid time off, and retirement plans. * Prepares appropriate documentation and processes necessary paperwork. * Has knowledge of concepts, practices, and produces within a particular field. * Handles various levels of injuries concerning compensation, position management, and payroll and benefit administration.

* Accountable for relationship building at multiple strategic customer touch points. * Reviewed contracts, coordinated, and resolved customer service escalations in conjunction with operations, service, claims and systems. * Understand customer structure and demonstrate the ability to apply this knowledge in business and retention planning for the client. * Conduct Quality Observations. * In collaboration with management, reviewed and analyze daily metrics for staff to ensure compliance, identify trends, and implement action plan to address issues.

* Handled and negotiated consumer, billing inquires, and claims. * Identify areas where issues exist and works with appropriate individuals to ensure resolution. * Facilitated advertising account training process and procedures for claims representatives. * Communication liaison between interdepartmental management teams to ensure practices, polices, and credit accounts were upheld.