Deborah Alynne S.

I work as a Global Webmaster Mid-level at Doctoralia Brazil (Docplanner Group), acting as the sole owner of the company’s international web operations. 100% of my professional work is conducted in English, within a global environment. I manage web demands across LATAM and European markets (Brazil, Peru, Chile, Argentina, Colombia, Mexico, Poland, Turkey, Italy, and Spain). I am responsible for managing 20,000+ active domains through GoDaddy, including domain purchase, activation, transfer, domain changes, and synchronization with specialist profiles, as well as monitoring DNS, SSL, uptime, and website integrity. In this context, I also perform DNS configuration on external hosting platforms, regardless of country. Additional responsibilities include managing balances and top-ups for global accounts (LATAM and Europe) on the GoDaddy platform to ensure seamless automated domain purchases, as well as producing monthly domain reports in collaboration with the European finance team and GoDaddy. My workload is received and managed via JIRA, with tickets created by the Support and Customer Success teams. My SLA ranges from 24 to 72 hours, minimizing operational impact and reducing financial loss for clients. I maintain direct communication with global technical teams, actively participating in discussions around bugs, improvements, workflows, and operational questions. My daily routine also includes implementing HTML widgets across CMS platforms such as WordPress and Wix, following technical and security assessments. These requests are received and managed via HubSpot.

Responsible for the support and management of all internal client websites across the entire Docplanner network, including: Purchasing, transferring, and configuring domains; Monitoring the status of websites; Direct contact with the Global team, working together on solutions for potential bugs; Implementation of Docplanner network widgets on external websites using CMS and HTML. Acted alongside the Customer Care BR team, providing support to healthcare specialists who are clients of Doctoralia Brazil. Support was delivered via email, WhatsApp, phone, and Salesforce-integrated chat. Maintained direct access to client profiles to address questions, resolve issues, provide strategic guidance to improve results, drive platform engagement, support annual plan renewals, correct information, and assist with platform usage. Worked with Salesforce, HubSpot, Hays, and Vonix Phone tools.

In my role as a Customer Success Analyst, I play an essential role in ensuring the success of our clients, who are predominantly doctors. I am directly involved in providing continuous and effective support to these professionals, conducting regular follow-up meetings to assess their satisfaction and progress towards established goals. My primary responsibility is to thoroughly analyze the profile of each client in our marketplace. I use tools such as HubSpot and GrainSight, which are essential for managing and analyzing client data.

Hired for an intermittent position in technical helpdesk support. Provided technical support for administrative, judicial, and electoral systems at the Regional Electoral Court of Paraná, assisting internal public employees such as registry chiefs and assistants. Assisted internal employees through a ticketing system.

At Korbantech, I was an assistant in IT project management. I was involved in the creation, monitoring, and evolution of projects using the Trello management platform and similar tools. I facilitated the intermediary between the development team and the clients. My daily routine involved scheduling, conducting, and managing meetings for the definition, alignment, and monitoring of projects.

I assisted in technical support for users (including public employees like secretaries, judges, lawyers, and others working in the electoral courts of Paraná and registries), remote support for judicial, administrative, and electoral systems, data extraction using SQL, and assistance in system implementation. I also had exposure to back-end C# ASP.net CORE and front-end HTML for extracurricular activities.