Deborah A. Clifford

Successfully lead an Agile software development team to deliver a new processing system to the Finance and Actuarial teams. Assisted team with planning/prioritizing of work and lead all Scrum ceremonies. Identified any additional required resources, issues or impacts to budget to management. Provided weekly updates to Executive management as well as the Financial and Actuary Executive management teams.

Assisted with negotiating approximately a $700K cost savings on a single Statement of Work. Lead regional efforts for global projects: new remote software roll-out, Windows 10/Office 2016 upgrade, Lync federation with external vendor partners, implemented new external firewalls, deployed new servers for new technology/software implementations, deployed new Ultra High End desktops for Engineers. Mentored intern to increase their exposure and knowledge of the Project Management Office processes and procedures. Worked closely with other regional Product Delivery Managers and Global Program Managers, as well as internal (EcoSystem) and externally contracted vendors to architect, built/configured required infrastructure and/or deployed software for new technology. Transitioned new technology to standard support validating all business needs/requirements of technology continued to be met and technicians were trained appropriately. Provided regular status updates to IT Executives and Business management as requested/scheduled, created and maintained budget for each project, validated all regulatory and security requirements were strictly followed, while validating vendors completed all contractual obligations while staying within budget and timelines. Recommended several possible technology and process enhancements to management to increase efficiencies in the IT organization.

Successfully designed and built new off-site data center. Worked with internal infrastructure team as well as seven vendors to deliver highly available infrastructure including ACI network, Windows, Linux and AIX servers, storage (Block and NAS), and two backup systems, with other miscellaneous specialized systems required for business; included cabling and wiring of data center to allow the highest flexibility within the data center, while maintaining failover capabilities for all systems. Managed all vendors including reviewing SOW’s, BoM’s, final design documents, provided appropriate system access and data center access, maintained delivery schedules with each vendor, while maintaining a consolidated project plan, validated all required system documentation was created, all change management guidelines were followed, all required security practices were followed, developed best practice guidelines for future data centers. Responsible for tracking and maintaining a budget of $6M. Provided regular weekly updates to project sponsor and technology sponsor as well as escalated issues, risks or decisions required as they were identified.

Successfully led a team of 15 people, including developers, System Analyst, Business Analyst, Information Security Analyst and Testing Coordinator to migrate 133 systems as part of the company’s largest integration in their history. The $26 billion acquisition with an overall budget of $17.8 Million for the integration, was completed 60 days early and under budget. Involved migrating data and 133 applications from the seller to One America. Team was responsible to review each application currently utilized by the lines of business to determine if the application would be migrated or replaced by a similar application already utilized by the company. Involved 6 divisions of the company. Included migrating and configuring databases (SQL, MS Access, Lotus Notes, PostgresSQL), setting up servers (Linux & Windows), SharePoint data, establishing new Websites as well as multiple vendor applications. Goal was to move all apps without disrupting business; and develop on-going support model for new applications in the environment, with a new service model utilizing an external vendor to the company. Accountable for all required project deliverables: establishing schedule, required resources, assisting in defining final cut-over date, identifying and addressing risk/issues and escalating as appropriate to management, working closely with the seller to establish data cut-over and to ensure schedule adherence, create and establish communication plan, track changes to scope, provide regular project updates to sponsors and executive management, documenting lessons learned. Responsible to ensure all application support transitions to new service provider and all knowledge transfer occured in a timely manner.

Led multiple enterprise-wide, highly complex projects that involved numerous areas across the company to integrate and/or deploy new technology, or support new business initiatives. Responsible for planning and implementing all aspects of projects assigned in conjunction with appropriate technical leads and any impacted business areas. Accountable for defining project scope, scheduling required resources (internal or external), tracking and maintaining outlined budget, identifying/addressing risks or issues and escalating to management as needed/appropriate. Tracked changes to scope, managed all aspects of the communication plan, provided regular formal project updates to business sponsors and executive management, transitioned new technology to production staff with appropriate ongoing procedures and ensured all required training was provided and documented lessons learned. Worked closely with Information Security and Compliance areas to ensure all regulations, contractual obligations and policies were maintained. Reviewed and participated in contract negotiations with vendors to verify technology and compliance requirements were understood. Worked closely with vendors to monitor their activities and tasks so all items were completed in a timely manner. • Effectively led several large IT integrations, including re-imaging all desktop devices, implementing the corporate Citrix platform, deploying new software to end users, migrating email to the corporate standard, moving to the corporate integrated phone system, migrating servers and storage to a consolidated domain, collapsing networks, and retiring older or non-standard software/systems, all while ensuring no disruption of day-to-day business.

Supported, installed, and diagnosed issues with all Microsoft and Adobe software as well as third party software utilized within the company. Recommended hardware/software upgrades, developed training materials, tracked software licensing usage, recommended or reviewed new software, and provided training as needed. Created and tracked for management various productivity reports for Hardware and Software Teams from multiple sites. Led several IT enterprise projects: replacement of emulator software, deployment of company’s first desktop Wi-Fi software, Call Center off-shore initiative, several site moves and site closings. • Deployed new emulator software across the enterprise resulting in a $600,000 savings per year for the company. Completed roll-out within a six month timeframe for approximately 10,000 users.

Responsible for all IT related technology for three major call centers. Partnered with multiple technical teams to develop a graphical user interface (GUI). The GUI allowed the end users to view three mainframe systems, IVR data, previous call history, and three other databases in one consolidated view. Documented all mainframe enhancements for each release to allow the business areas to better understand the impact to their teams. Designed and supported the IVR system for school, lender, and guarantor customers. Assisted with call trending analysis (used by upper management) by designing reports in Business Objects and recommending database enhancements. Supported and recommended enhancements to call flow routing across the five supported sites for three lines of business. • Received “Award of Excellence” for technical support provided to business areas during their peak processing time.