deborah youngblood-stavros

vice president

About

A process and results-oriented, proven Financial Services Executive with extensive experience in the EFT industry. Skilled in problem analysis and solutions development, organizing cohesive teams and streamlining procedures. Specialties: Sales & Relationship Management * New Business Acquisition * Existing Business Retention * Team & Talent Building * Building Customer Loyalty * P & L Management * Strategic & Tactical Planning * Revenue & Profit Growth * Internal & External Training * Debit, Credit & Prepaid Card Experience * Project Management * Call Center Operations

Country

united states

City

daytona beach

Industry

financial services

Skill

debit, p&l management, cards, eft, customer relations, strategic planning, call center, mergers, credit, payment systems, debit cards, credit cards, payments, payment processing, transaction processing, atm, product development, prepaid cards, electronic payments, account management, operations management, vendor management, internet banking, contract negotiation, sales management, team building, product management, merchant services, pos, ach, consultative selling, problem solving, acquiring, business analysis, new business development, negotiation, process improvement, program management, customer service, budget management, credit card processing, payment solutions, payment gateways, payment cards, payment industry, gift cards, payment services, mobile payments, retail banking, online payments

Experience

vice president - client relations and community and regional bank sales

first data/star network

2003-1 - 2009-1 · 6 yrs 1 mo

vice president - client relations

first data/star network

2001-1 - 2003-1 · 2 yrs 1 mo

director

honor technologies

1997-1 - 1998-1 · 1 yr 1 mo

Responsible for the development of business requirements and installation of new products including a neural scoring application, voice response system and MasterMoney.

senior vice president

paysys international

1994-1 - 1997-1 · 3 yrs 1 mo

Responsible for integrating sales activities for the software products acquired by PaySys from TranSys. Worked key prospects and managed account relationships acquired from TranSys. Clients included GE Capital

vice president - client relations

honor technologies

1997-1 - 2001-1 · 4 yrs 1 mo

* Managed a team of 9 project managers and support staff supporting the conversion of 390 clients over a 2 year period. * Managed a team of 3 trainers supporting all company training efforts including new clients and existing clients. * Developed and implemented Honor’s initial call center with one director and 2 supervisors with a team of 17 call agents to support new business and the conversion of 390 clients affected by the Star / Honor merger. * Developed a Y2K business resumption plan for the call center including all client communications.

executive vice president

transys corporation ccn management systems

1989-1 - 1994-1 · 5 yrs 1 mo

Co-owner of a company that developed and marketed computer software that provided extensive transaction collection and distribution facilities to large financial institutions. Raised more than $2M in initial funding for the company from CCN in the U.K. (now Experian). Directly controlled and managed sales, marketing, customer service, accounting and human resources (20+ employees). Budgetary responsibility of $12.7M in revenue.

vice president

sassy ventures

2009-1 - Present · 17 yrs 9 mos

Strategic analysis of companies, primarily in the financial services industry as investment opportunities or mergers and acquisitions candidates. Analyzed company sales strategy, cost structure and controls, management, performance trends and outlook based on econimic conditions including regulatory changes.