debora caldwell

systems administrator

About

I support one offsite location as well as our main location for IT issues. I am our hosted VoIP Phone System and Voicemail Administrator. I maintain hosted and on-premise servers. I provide backup to our Senior Manager of Network and Security Services and provide second tier support to our helpdesk.

Country

united states

City

washington

Industry

public policy

Skill

technical support, hardware, help desk support, mobile devices, networking, process improvement, troubleshooting, analysis, data center, program management, disaster recovery, security, project management, integration, windows, testing, system administration, databases, access, blackberry

Experience

helpdesk technician

nuclear energy institute

1993-6 - 2002-1 · 8 yrs 8 mos

network technician

nuclear energy institute

2002-1 - 2010-1 · 8 yrs 1 mo

I backed up the Systems Administrator, I managed the internal phone system and voicemail, I managed all hardware purchases, and I was the first tier support for the internal helpdesk.

computer technician

ibm

1990-5 - 1993-5 · 3 yrs 1 mo

I installed mainframes to test all components and ran software tests on a fully functioning mainframe system then broke them down to be shipped to a client.

systems administrator

nuclear energy institute

2010-1 - Present · 16 yrs 9 mos

The Nuclear Energy Institute (NEI) is the policy organization of the nuclear energy and technologies industry and participates in both the national and global policy-making process.NEI's objective is to ensure the formation of policies that promote the beneficial uses of nuclear energy and technologies in the United States and around the world.