Debby Jackson, PMP

Service New Brunswick - Project Manager (PMP) - Telecom Landline Request for Proposal (RFP) Project: Initiate, plan and execute government Telecom Landline Request for Proposal (RFP) - in progress - NB Housing Strategy - Housing for All: Initiated, planned and executed a NB Housing Strategy with the Minister of Housing New Brunswick. - Enterprise Mobility Management Strategy: Developed and executed an enterprise government vision/strategy for managing devices across all levels of government, including Regional Health Authorities. - Mobility Transition Project: Migrated +10,000 employees from Bell Mobility to TELUS Mobility across all levels of government. - STEMSOFT Clinic and STEMSOFT Lab Projects: Implementation of new STEMSOFT Clinic (Oncology) and STEMSOFT Lab applications at Saint John Regional Hospital. - Saint John Laundry Expansion/Renovation Program (multiple projects): Expansion (25,000sqft) and Renovation (50,000sqft) of Saint John Laundry facility, Consolidation/Closure of Dr. Everett Chalmers Hospital Laundry Facility and new construction build of Fredericton Laundry Depot. - PenRad Software Implementation Project: Application implementation at Saint John Regional Hospital, Diagnosic Imaging Department. - PeriWatch Software Upgrade Projects: Deployed Labour and Delivery software upgrades for three New Brunswick Horizon Health facilities. This software is an automated Early Warning System and Clinical Decision Support tool for obstetrics (labor and delivery), designed to enhance clinical efficiency, timely intervention and standardization of care. - Waste Walk Program: Hard cost savings on three initiatives I identified (lean six sigma - white belt).

Temporary Acting Maintenance Manager for Saint John Laundry. All maintenance and custodial staff reported to me. We looked after all of the equipment, including boiler room for a 75,000 square foot laundry facility.

• Developed and managed relationships with tour operators, tour guides and destinations all over the world while marketing and selling our Online Tour Guide Excellence Training & Certification Program • Established and maintained successful relationships with all cruise lines, which include their corporate and ship team members during the lifecycle of each cruise season. • Strategically planned for and managed all interactions with third party organizations that supply goods and/or services to our company in order to maximize the value of those interactions. Create close, more collaborative relationships with key supplies in order to uncover and realize new value and reduce risk. • Negotiated contract terms and conditions and ensured compliance, as well as documenting and agreeing on any change or amendment that may arise during the lifecycle of the contract. • Development, organization, and management of daily tour operations by managing operations in a fast-paced, rapidly changing, customer service-oriented environment; leadership of a large team of employees, and outsourced service providers, to effectively deliver tourism experiences for over 1000 cruise ship clients daily; onsite problem solving and decision making • Investigated and researched new product development opportunities, as well as respond to or meet with product development proposals from external stakeholders and/or community service providers • Human Resources for new hires of tour guide operations. Posted employment opportunities, interview and recruit new employees. Provided guidance and leadership while new employees are in training and throughout the rest of their career.

During my employment with Irving Oil, 15 years of my responsibilities have been in the area of Project Management and Project Coordination and included risk management assessments, development and maintenance of Program/Project Governance Framework, mentoring employees and coaching on processes and methodologies. Involved in numerous special business change initiatives, my experiences have grown to involve every aspect of organizational and management processes. Assuming various roles such as Business Development Analyst, Operations Coordinator, and Branch Efficiency Analyst, has equipped me with the skills needed to manage the daily activities during a 60 day quasi-judicial hearing, build and deliver power point presentations and to prepare and analyze information to help in identifying risks and business opportunities. Experience in efficient communication with internal and external stakeholders such as the business owners, government, regulatory officials, vendors, suppliers, consultants, legal counsel, leadership and front line employees. Specific projects included the migration of e-mail services from a hosted platform to Microsoft Office 365, the development/design of eLearning tool for Code of Ethical Conduct, upgrade of company Active Directory to 2008R2, Long Wharf Development Project, Fort Reliance Office Refresh Project, Environmental Management System, Irving Promise for Everyone Program and the East Saint John School Restoration/Renovation Project, which included securing and rezoning of the property as well as the conceptual design while liaising and managing communications with the community, managed the design and marketing of the convenience retail rebranding initiative from Mainway to BlueCanoe, co-managed the acquisition of six US retail sites and executed a 12 hour intergration roll-out, management of day-to-day operations of a joint venture with Couche-Tard, in addition to various other employee and infrastructure projects.