Debbie Kelly

Services retained concurrently Deliver and facilitate City & Guilds International Qualifications via QCompetence Development (Training Provider) − Facilitate & Assess Hospitality qualifications : • Foundation to Advanced Diploma level • Accommodation Services • Food & Beverage • Front Office − Project Management • Design module maps • Conduct induction • Manage queries and anomalies • Care take compliance • Stakeholder engagement • Reporting • Review • Prepare candidates for exam / Invigilate exams / • Prepare for internal & external verification

Service retained concurrently Key Focus Areas: Course Design Learning & Development - Business and Development National Qualifications ◊ Course Design & Delivery − Design blended learning material in line with business strategy − Curate content for course design & talent management − E-learning design - convert existing learning material into virtual format − Facilitation of functional, soft skills, real world & virtual learning Topics □ On boarding □ Organisational Culture □ Service Skills □ Health, Safety, Hygiene □ Telephone Skills □ Leadership □ Finance for non-financial teams □ Performance Management □ Emotional Intelligence □ Continuous Service Improvement □ Diversity □ Train the Trainer □ Skill Builder Program: Build skill levels of leaders to maximise performance ◊ Learning & Development: Business & Management − Conduct Business Needs Analysis, recommend & design learning solutions for 12 business units − Project manage implementation of learning solutions − Design & implement Quality Management System (Training) − Troubleshoot compliance through QMS audit & reviews − Design & implement various L&D administration systems − Design, implement and maintain best practice for L&D Academy venue − Support talent management: Induction, facilitate mentor workshop, guide action learning project teams and support managers as mentors − Mentor industry colleagues, managers & training practitioners − Remote team collaboration ◊ National Qualifications − Design & align functional & generic learning material to NQ SAQA Unit Standards –CATHSSETA − Facilitate NQ learning material for Skills Programmes & Learnerships − Design & Implement Quality Management System for Skills Programme & Learnerships − Project Management – Skills Programmes