Debbie Fouche

• General office administration • Assisting and complete tenders/BOQ’s for export projects to Africa • Prepare Quotes, Sales Orders and Requisitions on NetSuite and IQ • Follow up on quotes, sales orders, purchase order and back orders with Scatec and other clients. • Manage customers’ requirements. • Communicating with clients to understand and meet their needs both. Electronically and via telephonic communication • Maintain high customer satisfaction. • Provide exemplary customer service. • Regular updates to customers on orders status and or ETA • Source stock, price quotations and prepare purchase orders, • Load and create new stock items on the system for quotes, sales orders and Purchase orders. • Establish and maintain long term professional relationships with suppliers, • Follow up with suppliers on outstanding orders • Prepare stock for container loading and shipments into Africa • Oversee container loading to fit in with stack dates • Keep track of all stock loaded per container and creating inventory lists per container including taking photos of each stock item per container • Created and preparing of shipping documents such as Commercial invoices and Packing lists • Project management: Plan new and current project for Africa • Keep strict record of BOQ and constantly monitoring and updating it as needed • Placing all stock orders with suppliers in bulk for multiple projects • Weekly meeting with financial director and Operations director to discuss project flow and updates • Regular updating of project progress using Smartsheet to track progress and Gantt Charts • Keeping strict control of all stock items at all times-Ordering and receiving- GRV’s and invoicing when stock arrives • Manage all spares replacement worldwide for all solar plants • Send weekly updated document to our client on outstanding quotes, and current sales orders including stock arrival dates. • Dealing with couriers to sent to correct plants where replacements are needed.

 Reception duties (answering calls, taking messages, returning calls)  Generating quotations  Following up on quotes and orders with clients  Dealing with potential clients daily to set up appointments for quotes  Loading clients onto Paradigm system  Maintain sound business relationships with service providers  Communicate effectively with all parties ensuring that all complaints are dealt with  Travelling Regionally to Pool shops to collaborate professionally  Assisting with corporate gifting, branding and marketing material/brochures, etc.  Takealot project, getting all company products on Takelot online Staff Management:  In the absence of the Director, I supervise 1 Branch Manager and 1 Sales Associate

Clients: Lancewood, Aquanet, Eurolux, Panorama Medi Clinic, Blake Brothers water proofing, African Bank, Kemtek, Blastrite, Affordable foods, Cape Cola and Redfern Lables Products: Gifting (Birthday, Christmas, Easter, Corporate, etc.), promotional items (Golf days, clothing, marketing items, etc.)  Providing samples, cost estimates, sales orders and invoicing  Running all new product launches  Designing launch packaging, engraving/branding on all elements, sourcing, importing items Internationally, designing booklets and brochures  Calling on clients monthly to provide feedback on promotional items/gifting  Negotiating payments, obtaining supplier quotes and attending to the processing of expenditure incurred, claims, deductions  Ensuring that budgetary limits are observed Achievements:  Assisted on live tv with a National competition, on Espresso Mornings Staff Management:  1 – 2 Assistants

 Assisting Sales Reps daily; Ensuring consignment medical products are in working condition, invoicing Hospital accordingly, ensuring Reps arrive at Theatre on time, completely all necessary documentation relating to stock  Responsible for confidentiality of all pricelists and price updates on a regular basis  Facilitate the organisation of activities of the company, such as congresses, training seminars, golf days, etc  Provide update to CEO on a regular basis as to ensure smooth running of the company  Responsible for all travel arrangements and accommodation  Typing of correspondence  Maintaining customer data and company documentation electronically  Obtaining credit cards receipts for submission to the Accounts Department  Maintaining client, stakeholder and colleague relationships by exchanging information relative to the market and products  Taking National, daily orders from customers and Sales Reps  Dealing with queries and complaints  Generate quotes (general and repairs), invoices and credit notes  Keeping daily consignment reports up to date of customers and stock supply levels  Placing daily purchase orders with suppliers Internationally (Europe, US, UK, and SA)  Tracking of shipments-Nationally and Internationally  Booking new stock in  Ensuring strict stock control, monitoring stock movement within the company  Keeping control of broken and repaired stock, ensuring broken stock is sent back to suppliers and keeping strict follow ups regarding returns  Follow up on imports and exports and a daily basis  Follow up on outstanding orders from suppliers and always keeping in contact with customers regarding their outstanding orders  Providing back up service and support to all Sales Reps and customers  Report on new business and new customer prospects  Complete and submit all reports as required within time frame set  Coordinate weekly and monthly stock takes  Conduct regular meetings regarding stock and stock figures

 Completing journals and publications / selling advertising space to uplift and educate Doctors, patients and Hospitals on new medical developments, conferences, etc.  Telesales, (over 40 phone calls a day), dealing with pharmaceutical companies (Adcock, Bayers, etc) and large corporates such as Tiger brands, Unilever, etc  Assisting with artwork for booked clients with the Production Department  Assisting the Marketing team in the implementation and management of new publication launches via communication to existing and potential customers  Conduct needs assessments to identify, priorities, and resolve customers’ requests  Supervise staff in the absence of the Manager, ensuring leads are followed up on, quotes are sent, marketing material is in Production, etc Staff Management:  In the absence of the Manager, I would supervise 5 - 8 staff

 Filing and document control of correspondence related shipping in exports  Completing standardized and routine documentation related to the export office function of the company  Liaising with freight forwarders, local transporters etc. with regards to documentation, correspondence, etc.  Creating commercial invoices and packing lists  Coordinating and receive orders and in turn liaising with the Warehouse Manager with regards to the loading schedule when required  Assisting with queries and complaints Stock Management:  Managing the distribution of all orders, Nationally  Coordinate weekly and monthly stock takes  Conduct regular meetings regarding stock and stock figures Staff Management:  In the absence of the Manager, I would supervise 2 Marketing Managers and 2 Warehouse Stock Pickers