dean bankes

Managed contract employees to audit systems in preparation for systems migration, thus ensuring proper order completion and accurate data population

Senior Program Manager over Network Cost and Optimization Group (NCOG), managing 40+ employees including Project Managers, Software Engineer, Data Engineer, Network Engineers, and Provisioners Eliminated $415M in annually recurring operating cost- $2.4B cumulatively- by successfully completing over 300 major projects in a 10-year period Created annual strategic plan for NCOG, consistently exceeding annual targets for 10 years, thus improving the companies EBITDA and Profit Margin Developed executive level reporting and delivered to leadership on a weekly basis

Upon the director’s request, assumed ownership of the Regional Cost Reduction Group (RCRG) in order to systematize the program and executive reporting, resulting in a well-organized, productive team that reduced operational expense by $5.7M within the year Developed project databases which tracked detail and summarized reporting for progress and employee productivity Developed reporting mechanism for cost reduction projections, target project completion, and project status to provide a more flexible view of work by project, region, and national scope. The format gained support from corporate and regional leadership and was adopted as the national standard Reported scope, targets, projected savings, and current status to SVP on a weekly basis

Promoted to Manager of the Regional Disconnect Center Structured team to streamline workflow and determined appropriate staffing levels to exceed business needs Implemented process and reporting to minimize company expense as well as enhancing data integrity Developed reporting to track workload by group or employee

►Worked in Business Process Operations Group to establish national process standards across functional groups in service activation ►Worked with operations subject-matter experts, consultants, and I.T. to define business requirements, develop and document workflows, and create provisioning plans utilizing off-the-shelf workflow management software

Served as carrier liaison in provisioning, expedition, and escalation of facilities to meet customer expectations Trained new members of the provisioning team with complex ordering Worked with Order Fulfillment and Customer Care to improve intervals by establishing order-placement norms Charter member of local Process Improvement Team, established in order to identify process issues, offer potential solutions, and facilitate the implementation of those solutions

Activities and Societies: Presidents List