Dean Albrecht

- Consistently assigned to high-volume weekend shifts, managing peak member traffic with speed, accuracy, and professionalism. - Prepare and serve classic cocktails, custom drink orders, and alcohol-free beverages with accuracy and speed. - Deliver professional and friendly service in a high-volume, upscale environment. - Maintain deep knowledge of menus, including rotating food and beverage offerings. - Ensure tables, service stations, and bar areas are clean, stocked, and member-ready at all times. - Collaborate with teammates and communicate effectively with kitchen and management staff. - Handle special requests, resolve member issues calmly, and create a welcoming dining experience. - Regularly offer support on unscheduled busy days, stepping in to assist during high-volume shifts and maintain service quality.

- Created an AI-powered search bot to help modernize and expedite the process of large manual searches. - Presented solution to executive leadership at the company and answered their various questions. - Assumed a project lead role in which I was responsible for standing up team processes and procedures in addition to coordinating team’s communication with internal and external stakeholders. - Developed business case to emphasize the need for our solution and the numerous government agencies that would benefit from our solution. - Proactively completed 180 training modules on topics such as project management, JIRA, Amazon Web Services (AWS), and emotional intelligence.

- Developed a simulated environment to enhance development of computer vision algorithms for use with autonomous maritime navigation to improve situational awareness and data-gathering capabilities of autonomous vessels. - Created an environment for autonomous systems testing utilizing synthetic data generation capabilities for USV-related algorithm development. - Analyzed tracking data to test theories on visibility of the lead ship. - Leveraged gaming engine to create a realistic maritime environment with various sea states for environmental testing.

- Served as an intern with the team in charge of designing and building the Artificial Intelligence (AI) Adoption Studio and planning for the grand opening. The AI Adoption Studio, which is part of the Firm’s Helix Center for Innovation, provides hands-on demonstrations through gamified interaction to help educate clients on the benefits of AI in supporting their missions. - Collaborated with team members on the design of a customer experience service blueprint depicting the end-to-end visitor journey for an AI Adoption Studio visit including what takes place behind the scenes. - Identified 54 quantitative metrics and KPIs to measure the visitor experience and collaborated on a strategy for collecting and managing data, and for reporting on the results. Created survey-like questions to make data collection more efficient, defined a 12-step data collection process, and created a PowerPoint to explain the process to the team. - Managed an action item tracker that included 140+ action items and deadlines for cross-functional teams and provided action item reports to the team on a weekly basis. - Assisted in game design for a 5G activation video game, synthesized data points regarding positives and negatives for the 5G game design and provided solutions. - Supported a film crew in creating “Pocket Nerd” videos that made demos more comprehensible, hosted walkthroughs of the office to identify filming locations. - Exceeded learning goals by completing 680+ training modules on topics such as data analytics, goal setting and achieving, networking, and emotional intelligence. - Developed a capstone briefing of my summer internship and presented results to project leadership and other Booz Allen staff.

- Greeted customers and provided excellent customer service under high-volume, fast-paced operations. - Able to work in high-stress shifts based on rushes in the restaurant with focus and communication with my fellow crew members. - Always worked to improve performance and time.

- Maintained high standards of customer service during high-volume, fast-paced operations. - Cross trained for multiple positions. - Led the team working the window to make sure all orders were complete and accurate. - Responsible for making sure that all guests received quality food and exceptional customer service, including resolving complaints promptly and professionally. - Was apart of the team that broke the Drive-Thru Car Record by serving 190 cars in 1 hour while collecting $3,078 in sales.