Dean Hamiti

Manage, schedule, and create custom-tailored transportation logistics for La-Z-Boy Furniture Manufacturer. Directly accountable for daily operating efficiencies and financial viability of facilities in California, Michigan, and Ohio. Consistently exceed La-Z-Boy’s key performance indicators. Oversee warehousing, storage, and inventory control. Recruit and manage staff and contract carrier partners, including background checks, performance reviews, and individual action plans. Continue to build upon a strong culture of excellence in a competitive marketplace.

Recruited to expand retail home delivery services for Bob’s Discount Furniture into the Midwest region. Complete ownership for strategy development, execution, and bottom-line profitability of operations at multiple facilities in Michigan, Ohio, and Pennsylvania. Recruited, trained, and evaluated performance of independent contractors, office staff, and warehouse crews. Appointed project lead during installation and testing of new client operating system. Generated concise and detailed weekly reports for senior management.

Total ownership for managing team of direct report supervisors, 40+ trucks, 100+ contracted drivers, and internal teams providing fulfillment services for six major retail chains in the Midwest Region – Bob’s Discount Furniture, Carson Pierre Scott, Bon-Ton Stores, Darvin Furniture, Crate & Barrel, and Art Van. Managed budget and operational efficiencies with Profit/Loss accountability. Recruited and monitored performance of independent contractors and employees. Ensured quality and service were maintained along with client-specific contractual KPIs.

Opened multiple facility distribution centers from the ground up for Bob’s Discount Furniture in Illinois and California. Established vendor accounts and furnished office needs. Facilitated implementation of operating systems for clients. Recruited and onboarded independent delivery contractors, office staff, and warehouse crew.

Managed multiple delivery facility locations for Carson Pirie Scott and Bon-Ton Stores, including Wisconsin, Illinois, Ohio, and Pennsylvania. Resolved any escalations between client customers and delivery service. Increased Net Promotion Score (NPS survey results) to 95% through impeccable detail and service. Managed and retained loyal facility managers and independent delivery contractors. Consistently exceeded client key delivery metrics.

Managed delivery team load-out and return merchandise processes. In charge of daily billing, KPI reporting, and resolution of escalated situations. Recruited and trained independent contractors, delivery teams, and office staff. Managed customer in-home and merchandise claim processes. Initially hired as a router in charge of optimizing schedules for 35-45 trucks.