deac madalina

reception manager

About

When I was 19, I got a student exchange program to United States. For the first time in my life I took a flight and I went there by myself with so limited english knowledges. When I arrived in New York city airport I was not even able to ask for directions, but beside the language barrier and hard work, I kept going. I am that person. Onces I say I’ll do something, it will happen. I put that perseverance in the next five years and I got my law degree, 3 Erasmus scholarship in Poland, Italy and Spain and now I am able to speak 3 languages and currently learning the fourth one. At the moment I give all my best as a recepcion manager in a central hotel from Barcelona and we do have great results. I’m well-versed in negociaciones, planning and development, relationship management, operations, and logistic coordination and scheduling. If you’d like to learn more about how my services can help your company, please reach out via email: deac.deea@yahoo.com

Country

spain

City

barcelona

Industry

legal services

Skill

management, leadership, microsoft word, microsoft excel, time management, public speaking

Experience

reception manager

hostal fontanella

2017-6 - Present · 9 yrs 4 mos

inbound sales agent and customer services

cpm international

2017-4 - 2017-6 · 3 mos

* Handle inbound calls consisting of booking requests and customer enquiries * Identify sales opportunities in every call, understand customers needs and close the sales * Identify opportunities for cross-selling and up-selling in order to increase revenues * Constantly improve product / services knowledge * Log calls in the system

supervisor

cedar point amusement park

2015-6 - 2015-9 · 4 mos

* Delegating tasks * Monitoring the team’s performance * Assisting the team by performing the tasks with them * Helping with training and development * Completing paperwork * Handling complaints (from both staff and customers) * Reporting to senior management / personnel when required

recepcionist

cedar point amusement park

2014-6 - 2014-10 · 5 mos

* Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register. * Enters price changes by referring to price sheets and special sale bulletins. * Discounts purchases by redeeming coupons. * Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers. * Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system. * Balances cash drawer by counting cash at beginning and end of work shift. * Provides pricing information by answering questions.

store manager

ina international

2013-7 - 2014-1 · 7 mos

* Maintains checkout operations by following policies and procedures * reporting needed changes. * Maintains safe and clean working environment by complying with procedures, rules, and regulations. * Contributes to team effort by accomplishing related results as needed. * Ensures availability of merchandise and services by approving contracts * maintaining inventories. * Formulates pricing policies by reviewing merchandising activities * determining additional needed sales promotion * authorizing clearance sales * studying trends.

entrepreneurial internship

infor elea smart business academy

2014-12 - 2014-12 · 1 mo

* to learn how to build a business * to do a business plan * coming up with creative ideas * conduct market research and develop new business opportunities * participate in projects of entrepreneurship development, innovation and research & development