Dereck Botha

Full IFM operational responsibility within gulf countries.

Providing leadership and mentoring to a large portfolio of accounts by Developing and Deploying Operational Excellence Principles. Provide additional focussed governance tools and create an exceptional IFM approach that speak to ALL the main elements like; Maintenance Excellence, Customer Experience, Project Delivery, Compliance, Commercial and Supplier Management, People and Continuous Improvement.  Project growth strategies to increase additional pipeline revenue and exceed margin targets.  New business growth strategies and support across LFM and Enterprise accounts.

Key focus areas: Operational Delivery o Maintenance Excellence o Customer Experience o Project Delivery o Commercial Management o Supplier Management Compliance o HSE o Quality o Statutory People o Staff Engagement o CBRE Brand Innovation and Continuous Improvement o Process Improvement o Technology o Best Practise

“Mature” Facilities Outsourcing Account: Successful implementation of below methodologies included a Tobacco Company (Production plant, Warehousing and offices) in Nairobi & Mombasa (Kenya), AND pharmaceutical company (Packaging plant, Warehousing and offices) in Midrand & Isando. 1. Stabilise, Recovery and Improvement planning, and implementation. 2. Scope analysis and re-alignment with commercial and contractual requirements. 3. Commercial and Operational processes re-engineering. (Development and implementation) 4. Resource optimisation, Re-alignment to support strategies 5. Stabilise, Create, and Align reporting methodologies to contractual commitments. 6. CRM strategies, investment and growth. 7. Continuous improvement methodologies and culture (“Owning the Space”) 8. Successful account retention strategies “New” Facilities Outsourcing Account: Successful implementation of below methodologies included a Petrochemical Company (Holding Depots and offices) 17 Sites across South Africa. 1. Operational Roll out and account stabilisation 2. Supplier take on and delivery scope alignment 3. Productivity and Commercial tools roll out and acceptance 4. Commercial and operational processes engineering (development and implementation) 5. Stabilise, Create, and Align reporting methodologies to contractual commitments. 6. Resource optimisation, Re-alignment to support strategies 7. Scope alignment with baseline budget 8. Asset take on, classification and PPM 9. Contract management and account growth

“Mature” Facilities Outsourcing Account: Successful implementation of below methodologies included a Tobacco Company (Production plant, Warehousing and offices) in Nairobi & Mombasa (Kenya), AND pharmaceutical company (Packaging plant, Warehousing and offices) in Midrand & Isando. 1. Stabilise, Recovery and Improvement planning, and implementation. 2. Scope analysis and re-alignment with commercial and contractual requirements. 3. Commercial and Operational processes re-engineering. (Development and implementation) 4. Resource optimisation, Re-alignment to support strategies 5. Stabilise, Create, and Align reporting methodologies to contractual commitments. 6. CRM strategies, investment and growth. 7. Continuous improvement methodologies and culture (“Owning the Space”) 8. Successful account retention strategies “New” Facilities Outsourcing Account: Successful implementation of below methodologies included a Petrochemical Company (Holding Depots and offices) 17 Sites across South Africa. 1. Operational Roll out and account stabilisation 2. Supplier take on and delivery scope alignment 3. Productivity and Commercial tools roll out and acceptance 4. Commercial and operational processes engineering (development and implementation) 5. Stabilise, Create, and Align reporting methodologies to contractual commitments. 6. Resource optimisation, Re-alignment to support strategies 7. Scope alignment with baseline budget 8. Asset take on, classification and PPM 9. Contract management and account growth

Facilities Operations Manager - Responsibilities 1. People Management a) Retention and Growth - Personal Development Plans - Employee engagement - Team Forums - Employee Satisfaction Survey b) Development and Training - Annual training plans - Focused internal training - Succession planning c) Performance Management - Corrective Action plans - Support goals - Refocused Development Plans 2. Risk and Asset Management a) Facilities Management - Soft and Hard Services - Supplier Management (Engagements, Reviews) - Self Assessments b) Planned Maintenance - Asset Replacement Plans - Annual planned maintenance Plans - Best practice annual adjustments - Job plan reviews - Compliance Testing c) Business Continuity - Emergency Response Plans - Pandemic Plans - Business Continuity Plans - Route Cause Analysis d) Compliance - OHS (Incident Investigation, Unsafe Acts and Conditions Reporting, Near Misses Review) - Fire and Life (Audits and Certifications) - Environmental Impact (Audits and Certifications) - Wellbeing and Safety 3. Financial Management a) Approval and Control Processes - Procurement and Vendor decisions - Purchase Ordering and Tracking - Segregation of Duties - Audit Reviews - Budget Tracking - Internal Control Procedures b) Business Variations - Ongoing Review SLA and MSA - Identify Business Variations - Submit Business Variation Orders 4. Relationship Management a) Customer Engagement - Weekly Operations and Projects Meetings - Quarterly Management Reviews b) Escalations Management - Escalation Plans - Delegation Management

1. Pre sales (Facilities Consulting Function): a) Facilities Response work stream lead in Tender response process b) Commercial Support in build of costing model part of tender response c) Full responsibility in Sourcing and selection of Sites using 4 stage approach and site selection d) Part of lease negotiations team on rental negotiations, escalation clauses, TI allowances, redundancy and business risks, parking, security etc. 2. Facilities Set-up (Project Management Function): a) Space planning using CAD program b) Project management and delivery of new site builds c) Cost tracking and accounting of project budget 3. Facilities Management (Service Delivery Function): a) SLA - Day to day delivery of facilities services to ALL sites against service level agreement b) Creating and implementation of policies & procedures include security, cleaning and hygiene, assets, OHS c) Facilities resource deployment to create optimal team effort and a happy high performance team d) OHS - Fill compliance across all sites e) Commercial (Facilities Budget Function) - Creating and managing annual national facilicties budget

1. Financial Management Job Deliverables in Facilities Management Division: Experience and Learning’s: Management of the full back office financial requirement for Dimension Data facilities at The Campus in Bryanston. The Campus is a 86000 sqm office park multi tenant environment. Responsible extended to financial governance and statutory requirements, management accounting, reporting and forecasting in Dimension Data Africa & Asia Exco. 2. Financial Management Job Deliverables in Projects Environment Experience and Learning’s: Financial manager position on the Dimension Data (Premier Farnell) project. The "Premier Farnell Project" operated on a buget in excess of ZAR 400 Million. Headcount of 350 people in SA, UK and USA. Coordination of local and overseas role-players which included a very damanding client. Managed a full back office environment along with financial governance and statutory requirements. 3. Financial Management Job Deliverables in Back Office Environment Experience and Learning’s: Managed creditors department of Dimension Data (i-Commerce division). Responsible for back-office financial creditor’s duties for ALL projects local and overseas. VAT control and payments, expense claims, setting up foreign export contracts and management reporting and forecasting.

Mentorships under the guidance of high profile individuals such as: Minister Alec Irwin (DTI); Dr Meyer Khan (Chairman - SAB Miller) and; Allan Cawood (Dimension Data) as part of my MBA Dissertation title: "THE ECONOMIC IMPACT OF LEGISLATION ON NEW VENTURE CREATION IN SOUTH AFRICA"

Studies completed after hours.