David Bloomfield

This position was created to integrate technologies and maximize the Contact Center (Fulfillment Systems & Customer Experience) for the Neff Company. Focused on its schools and dealer awards products designed to assist schools and public organizations motivate and award student in the primary, high school and collegiate markets within the United States. The combination of these functions supports a Field Sales Force (49) and Regional Sales Management Team. Position efforts and accomplishments included: •Reengineered the Call Center, integrating additional critical technological and functional synergies resulting in creating a holistic 360° degree view of the customer. - Implementing a Customer Relationship Management System (SalesLogix) to support Client Services, Credit, Sales Management and the Marketing functions. •Increasing customer touches by deploying multiple channel marketing campaigns utilizing the CRM system. Integrating three additional market databases adding 500,000 contacts focusing on decision-makers to maximize our marketing and sales efforts. •Utilizing the current Call Center technologies creating a capability for all Call Center Representatives to service any customer contact from the web, e-mail, fax and phones. •Create, integrate and deploy a Quality Management Process for the Neff Company to measure, manage and reduce internal and external errors representing a negative impact to the bottom line and our customers’ satisfaction.

This position focused on the integration of project management methodologies and practices for IT projects within the Information Systems Technology Department to the various Business Units within the company. This liaison role was responsible to 1) understand the business, 2) provide policy convergence between the business units and IST and 3) improved communications between the business and IST.

Project Management Responsibilities included: E-Business Team Member and Project Manager: Website e-commerce strategy and development OEM Business Unit liaison role involved in: Business Planning Process Team Automotive Database Review (CRM) Request for Pricing Information, New Product Pricing and Request for Sample Bearings System development. •Purchasing and Manufacturing Supplier Extranet Project: •Financial Control reporting projects •Human Resource (HRIS) Human Resource Information System project review

I received a Bachelors Degree in Business Administration with a focus on Production Management

I took added classes in HTML and Dynamic HTML to focused on website development and programming to add to my learning and to apply to a current project I was working on with NSK Corporation.