Dayne Fortuin

The Head of Business Development drives the organization's business development strategies, improves the current portfolio and explores new business opportunities. Implementing business strategies that are in line with organizational objectives. I am responsible for increasing company revenue by identifying and developing new business opportunities as well as expanding brand presence. Lead cross-functional teams, manage existing partnerships, and regularly evaluate and align company business goals. Ensuring the targeted margins are met and maximum profit is made. I make sure excellent service delivery is executed and excellent client relationships are built and maintained. As the Strategic Planner I am responsible for shaping the company's overall business strategy. Developing strategic plans and assessing company performance. Conducting research and data analysis to inform business decisions I am also responsible for researching the market and structuring the business accordingly. Setting organizational goals and ensuring the resources needed to achieve these goals are acquired. Aligning individual goals with organizational goals to achieve the company objective. I have consulted UK businesses that are enlarging their territories moving form UK and opening office in Cape Town. I have assisted UK start-ups to get off the ground in SA and consulted UK Leaders to the direction the business should go here in SA. I have assisted with increasing profitability by changing strategies, amending margins, recruiting the top talent for their organization and getting involved in the day to day operations of their organization. I actively connect top-tier recruiters with leading agencies across South Africa, the UK, and the US. Whether it’s scaling remote teams or filling specialist desks, I help agencies find the right talent faster — building recruitment businesses that thrive in competitive markets.

Pioneering team established in Cape Town, iCare24 UK branched out to Cape Town. Setting targets, creating KPI's, regular 121 meetings, training and development techniques, performance management, upskilling according to business needs, setting clear career goals and creating promotional targets are some of the duties performed in this role. As the senior business development manager, my responsibility is to lead a team of 10 business developers to achieve organizational objectives. To ensure the business development department are hitting their organizational targets and that each individual business developer are hitting their personal targets and reaching their business goals. As a senior recruitment consultant my responsibility is to make sure that compliant and skilled staff is booked into the vacant shifts both NHS and Private. Making sure I maintain my targeted hours and ensure that the recruitment consultants follow the lead. Building relationships with candidates and understanding their needs. Making sure that the new candidates that are brought over the line are booked. The iCare24 Group is a leading provider of staffing solutions in the healthcare sector throughout the UK. We Pride ourselves on providing only the elite level of healthcare assistants, nurses, midwives, doctors and allied health staff to the NHS, as well as to our private clients and hospitals nationwide. Our main aim and focus is to supply the healthcare industry with the finest candidates 24 hours a day, 365 days a year. iCare 24 have substantial knowledge within the healthcare sector, as well as a total of over 42 years of experience in recruitment. Our expertise lie within understanding what our clients are in need for, and being able to cater for those needs through hard work and cooperation. We believe that when it comes to providing a first-class recruitment service, there is no length we’re not willing to go to.

Mentoring and coaching new starters. Recruiting Mental Health Nurses. New Registrations and Reactivations. Making sure I am hitting the bookings target. Understanding the different MH Clients and making sure I hit a good fill rate and low DNA rate and develop an excellent relationship with the various temporary staffing banks. Understanding all the bookings portals - Health Roster (Allocate), NHSP. Recruiting Mental Health Staff - Registered Mental Health Nurses for temporary and contractual placement. CV sourcing, Long Term Placements, Client relationship building and maintaining. Placement of RMN's all over London and surrounding areas Managing the candidate database and growing the current pool of staff. Attracting client business through different marketing channels Working with clients to determine needs. Understanding the Mental Health needs of the clients and the different settings.

Implementing effective management strategies, managing 30+ study workers (Nurses) -to effectively execute their tasks daily. Attendance management and roster scheduling. Workforce management, logistics, process implementation and performance managing the assigned workforce. Target Implementation and daily reviews to the targets set. Weekly training to be updated with the new technologies used and the equipment for the field workers. Blood and Swab testing material sent out weekly and discussed in our weekly classroom. Dealing with client needs and complaints. Initiating ideas for all 30+ workers to perform at best and working out a performance improvement plan (PIP) for the candidates not hitting their daily target. Managing the Nurses to execute their weekly rounds at the assigned residences. working hand in hand with the client (IQVIA) to get the best results for the project. Weekly performance updates sent to team and discussed with the team. Daily discussions held with the team to ensure they are up to date with all requirements and tasks that need to be completed for the day.

In my time at A24 Group, I have over achieved more than 7 awards which include Consultant of the Quarter, Consultant of the Month (a few times) New Business Consultant of the Quarter, New Business Consultant of the Month (a few times). Leading the team from the front always making sure the hours billed and the new business brought in was ahead of the others. Getting my hands dirty and not just dictating. New business development, Effective client and customer relationship management, Development of sales leads, Increasing customer base, cold calling, attention to detail, Identifying candidates, selecting and recruit suitable candidates for permanent and temporary placements, Updating and maintaining the database. Coaching all the new starters in the agency. Ongoing Support to all new team members joining our Agency. I am responsible for the motivation of the team and getting the team moral up. Making sure the team are on the calls and making their call times and call numbers in order for them to hit their KPI's. Building and maintaining client and candidate relationships. Working both off and on framework. HTE and CPP framework. PSL's and private hospitals and Nursing homes. Ensuring that productivity of the team is high all the time.

I have taken on this role as a part time job for 6 days every year in December the department would make use of me to double check the Mathematics scripts. I did this for 6 consecutive years 6 days a year.

Teach English to foreigners all over the world using Skype technology. Online English Teaching includes, improving the students English grammar, vocabulary, pronunciations as well as correcting of errors and proof reading of Essays. I taught group lessons as well as individual lessons. Created and Designed Classrooms and Classroom Materials.

Provide accurate information of flight activities around the world, Deal with customer complaints, Book Flights and assist with any flight related requests, Self Supervision, Be updated with Amadeus system changes at all time. Deliver 5 star customer service at all times. Proactively find best solutions for customer situations. Identify and individually attend to every customers needs effectively.

Teach English to foreigners all over the world using Skype technology. Online English Teaching includes, improving the students English grammar, vocabulary, pronunciations as well as correcting of errors and proof reading of Essays. I taught group lessons as well as individual lessons. Created and Designed Classrooms and Classroom Materials.

Buying material and stationary, Book courses for students, book flights and handle bus arrangements. Deal with overtime payments and paid leave, Schedule trainers. Assist in the Placement of students for permanent positions in their various departments. Internal and External (40 Technical College Bursars), (60 interns) , (32 on the job trainees) Interview sit inns. Worked on SAP systems SAP COURSES COMPLETED AT ESKOM: Completed SAP overtime, SAP MR1 (material request), SAP Travel, SAP Bookings

Cape Peninsula University of Technology National Diploma, Office Management & Technology (2008 – 2014) OMT Part Time Completed 2014 ND: (national diploma) The course provides the business world with multi-skilled knowledge workers who manage information efficiently, equipped with a comprehensive range of skills including managerial, technological (substantial computer applications) and communication skills. Career Opportunities Graduates find employment in a variety of fields in the business world. The work involves the management of information in administrative, financial, public relations, human resources, legal, e-commerce, event management, or education and training environments.