Dayna Gibbons

I worked as a Marketing & Events Coordinator, I am responsible for the planning and implementation of a diverse range of events across the organisation. Reporting into the Marketing Director and part of a team, the role is focused on supporting the business, both internally and externally, to project manage events from conception to completion. My Key Responsibilities: • Liaise with internal teams to determine the precise event requirements (including corporate hospitality, workshops, and seminars) • Lead the planning and execution for all internal events (including Summary Party, Christmas Party and People initiatives) • Produce detailed proposals for events (e.g. timelines, venues, suppliers, and budgets) • Agree to and managing a budget • Research and secure suitable venues or locations • Coordinate venue management, caterers, contractors and equipment hire as and when required • Identify and secure speakers or special guests • Plan room layouts and schedule workshops and demonstrations • Coordinate staffing requirements and staff briefings • Preparing delegate packs and papers • Sending out emails through Click Dimensions • Liaising with marketing colleagues to promote events • Handle client queries and troubleshoot on the day of the event to ensure that all runs smoothly • Oversee the dismantling and clearing the venues efficiently • Post-event evaluation (including data entry and analysis and producing reports for event stakeholders) • Contribute to the sector specific business development & marketing plans

I worked in a commercial administration role support the sales team, ensuring that all sales supporting documents are completed and communicated to the customer. I am involved in quoting and pricing from suppliers and providing the customers with all the information needed to facilitate a smooth new order or renewal. I work closely with my team and the customers both on the phone and by email. My main duties are: • Obtaining quotes for hardware and software and pricing these for the customer • Creation of new customer accounts on CRM Dynamics • Raising paperwork for customer signature • Arranging engineering visits • Ensuring invoices are correct and timely • Speaking to customers regarding order delivery, engineering dates and all other queries • Recording of all current orders in excel for reporting purposes • Creating Weekly Sales Forecast Report • Finding leads for the sales team

I worked for SCC for just over two years, supporting the sales team with the day to day running of the accounts. Placing customer purchase orders and obtaining lead times for deliveries. Researching and obtaining pricing for customer facing quotations and following the progress of the opportunity to secure the business. Maintaining a high level of customer service by working to SLA. My day to day duties included some of the following: - Liaising directly with clients - Prepare quotes - Accurate input of customer orders - Taking Telephone queries - Making sure delivery of orders goes out within the timeline due. - Maintain and set up product request - Logging and tracking of all returns - Filing - Back order reports and realising orders - Any other Admin duties that may be required - Ensure that SLA's are met - Production of branch and customer back order report - passing of all orders on my Lifecycle