Dawood AL-Rashdi

After sales operation review and improvement  After Sales Marketing  Measured CSI and analyses  Conducted competitor analyses on local market Worked on service contract proposal for existing and new customer Devising workshop productivity reporting tools  Attracting customer to identify service improvement area  After Sales Marketing

Assistant Human Resources Manger

Worked as Service Advisor for Honda service. Receive vehicle from customers with all the essential documentation & information. Prepare repair estimates in consultation with the floor supervisor . Follow up with customer for approvals of repairs to be carried out. Update customers at the various stages of repairs & expected date of delivery of vehicle after completion of repairs. Ensure the repairs carried out are within the estimated cost & time. Ensure that the workmanship & quality of service provided to the customers is of the highest standards and follow up with customer after service to take his feedback about the service. Other Activities:- Worked as the Workshop Controller (mechanical shop) for 9 month; during which period, was in-charge of supervision of the repairs of vehicles with a team of 3 technicians &1 quality controllers. Allocation of jobs to technicians, ensure all repairs required are carried out, issue of parts requisition to the parts department for the repairs to be carried out, providing estimates of repairs to be done. Constant intimation of the repair progress to service advisors. Ensure all the vehicles are repaired within the estimated time & cost. Manage the service credit operations for all Honda branch.  Process invoice claims promptly.  Reconciles all credit invoice receivables with payments within the appropriate accounting schedule.  follows up on payment of outstanding for all branches  Audit all branches as scheduled for credit process & procedure follow-up.  Collocation plan.  plan to chive target and customer satisfaction