dawn spear

it specialist

About

Application Software Developer at Department of Air Force

Country

united states

City

aurora

Industry

information technology and services

Skill

microsoft excel, microsoft office, management, leadership, program management, project management, customer service, strategic planning, training, team leadership, microsoft word

Experience

it specialist

us army

2011-1 - 2014-5 · 3 yrs 5 mos

* Administered and developed within BMC Remedy 7.6.03 Action Request Server (ARS) and IT Service Management (ITSM) application * Employed ITIL concepts via configuration of business rules for ITSM applications * Provided software development expertise to plan, design, develop, test, implement, and maintain custom applications to allow for automation of manual, resource-intensive business processes and alleviate impacts of manpower reduction * Created and updated functional requirement documents including process diagrams, use case scenarios, RACI matrices, and SIPOC diagrams for customized applications * Utilized Crystal Reports to supply management with necessary data to make strategic decisions regarding manpower, budgeting, and process improvement

it specialist

united states air force

2014-6 - Present · 12 yrs 4 mos

Education

pikes peak community college

computer science

2010-1 - 2011-1 · 1 yr 1 mo

Studied various programming languages including C#, Microsoft Visual Basic, and Java."]

university of colorado colorado springs

mathematics

2003-1 - 2007-1 · 4 yrs 1 mo

Studied multiple areas of mathematics including calculus, differential equations, probability & statistics, discrete math, linear algebra, mathematical modeling, and number theory."]