dawn herrera

· Successfully manage up to 20 sales representatives to achieve monthly quota · Coach and develop employee teams by providing input, incentives, and constructive feedback to enhance sales and service skills · Monitor, track, and report employee performance and utilize data to increase sales · Collaborated with Verizon Wireless store to manage sales lead program · Strengthened company’s business by leading implementation of Network Evolution program

* Partnered successfully with Directors, Account Managers and Account trainers throughout program implementation and maintenance of existing accounts to ensure client expectations and deadlines are met * Support client satisfaction and retention through problem resolution and proper management of client request and internal priorities * Developed a full understanding of HGS services to groom Account Managers to build sales with existing clients and establish service request priorities * Facilitate on-going communications internally and with clients through meetings, program documentation and client visits to ensure accurate account maintenance * Trained, coached and mentored staff to ensure client objectives were being met

* Successfully manage up to 20 sales representatives to achieve monthly quota * Coach and develop employee teams by providing input, incentives and constructive feedback to enhance sales and service skills * Monitor, track and report employee performance and utilize data to increase sales