Dawn Clark

As a CES it was my responsibility is to provide support and maintain open communication with all levels of the organization including but not limited to the sales team, transportation, accounting, manufacturing plants and distribution centers across the country. - Daily monitoring customer orders, returns and credits. - Handle customer escalations while communicating resolutions in a timely manner. - Daily communication with the sales team surrounding customer feedback. - Maintain customer accounts, contracts and shipments.

In this position I was responsible for the planning, coordination and completion of projects within budget and scope of work which includes all aspects of projects post award. - Assessed project parameters and client expectations to provide consistent status reports and to proactively address potential delays or constraints. - Work closely with internal product management, engineering and estimating to manage multiple projects concurrently as required. - Ability to plan and prioritize effectively. - Strong organizational skills - Ability to work on own initiative, with a logical and analytical approach to problem solving. - Excellent interpersonal skills. - Self-starter, proactive, self-motivating and with good time management skills. - Able to work independently but also as part of a team. - Actively demonstrates our company's values.

In this position, it was my responsibility to carry out the below mentioned Sales Support Specialist duties. I was the primary contact for our International Customers regarding coordinating, processing, and finalizing all aspects related to customer bids, submittal's, quotes, orders, service issues and overall satisfaction. - Coordinates activities and job information with entire international sales staff including remote and overseas operations. - Works directly with outside distributors and potential customers to complete order details and obtain final approval prior to order entry. - Take and initiate direct customer calls relating to customer service including the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and back ordering of customer orders per customer request. - Managed shipping, coordinating logistics and customs for smooth and efficient deliveries. - Responsible for preparing bids, submittals and the entire order process which includes data entry, review, calling customer for additional or missing information, order changes and clarifying purchase orders. - Follow-up on all job lists, quotes and potential sales leads.

In this position, it was my responsibility to support the divisional Sales Representatives in Strategic Business Units by processing all customer requests, order changes, sample requests, credit memos and Return Material Authorizations. I was expected to perform at a consistent high level working towards achieving corporate goals. - Maximized satisfaction by anticipating needs and consistently offering expert support. - Initialed and tracked all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and back ordering of customers order per customers’ request. - Investigated and resolved customer concerns related to order inquiries and delivery tracking. - Created, submitted and updated job lists, contacts and client information. - Utilized UPS program to obtain shipping information or provide customers with cost estimates. - Created and monitored new part number creation. - Assisted in training new employees in performing all Customer Care Specialist duties and assisted all inside and outside Sales Representatives in our computer software. - Obtained appropriate price, lead time and authorizations on custom or specialized products. - Answered customer questions about policies and procedures with a friendly and knowledgeable approach.