dawn ballauf
customer service supervisor dist and aam and retail and oem and petro and export
About
Versatile, high-energy, goal and results orientated problem solver with nearly 17 years’ experience demonstrating strong leadership and compromising focus. Consistently successful in increasing revenues, improving profitability, accelerating business administration and enhancing the quality of service offered. Skilled communicator with expert team-building abilities. Highly successful in building relationships, rapport and trust, while seizing control of critical problem areas. Customer-focused and performance driven. Knowledge & skill area: Customer Needs Assessment Problem Resolution Customer Communications Product/Process Improvement Relationship Building Time Management
united states
atlanta
chemicals
leadership, customer service, microsoft office, customer satisfaction, process improvement, management, microsoft excel, microsoft word, sales, training, project management, pricing, customer relations, team leadership, communication, manufacturing, call centers, time management, administration, analysis
Experience
customer service supervisor dist and aam and retail and oem and petro and export
zep inc.
customer service supervisor dist and aam and retail and oem and petro
zep inc.
customer service supervisor dist and aam and retail
zep inc.
senior customer service representative
zep inc.
account manager
brumark
customer service manager
apollo industries, inc.
* Provide ongoing leadership to a team of 5 customer service representatives * Point of contact for top accounts * Respond to pricing inquiries, providing accurate and timely information on quotes * Ensure compliance with administrative policies and accuracy of expenses by monitoring the daily operations of the Customer Service Department * Functioned as liaison for manufacturing, sales and CSRs * Maintain customer complaint and resolution database, serving as final response to customer * Assist sales force in account maintenance, up sale customer orders and provide new leads * Prepare monthly sales reports for inside and outside sales reps * Perform other duties as assigned * Other positions held: Customer Service Representative / Receptionist
customer satisfaction analyst
d & a automotive
* Developed / implemented initiatives to sales and service department to improve customer satisfaction through CSI and call monitoring. * File warranty service claims and secure payment from manufacture. * Processed daily, weekly monthly sales reports for general and finance managers.
customer service representative
bondo corporation
* Managed all aspects of select multi-million dollar accounts * High volume order entry * Resolve customer's complaint by determining the cause of the problem; selected and explained the best solution to solve the problem; followed up to ensure resolution * Maintained financial accounts by processing customer credit/debits * Prepared product or service reports by collecting and analyzing customer information
Education
douglas county high school
west georgia technical college
accounting
dawn ballauf's Contact Information
Phone
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