David Passador

http://www.delfingen.com

Drossbach.com

Reporting to the President, was accountable for two national directives, Customer Experience and Operational Excellence. Full P&L responsibility for both departments. Day-to-day management of 5-7 Directors and Senior Managers responsible for National Delivery and Service, Customer Experience, Client Services, Continuous Improvement, Project Management and National Process servicing over 250,000 customers and 1,500 frontline field employees. In addition to, directed a series of strategic initiatives and continuous improvement projects over the last five years focused on business efficiency and customer experience such as: • NPS and CSAT program implementation • Implementation of a Management Operating System • Contact Centre Transformation. • Wireless Tank Monitoring Program • Logistics/Dispatch AI Automation • Field Service Transformation Project • Customer Onboarding Transformation • Multi Mergers & Acquisitions

Reporting to the Sr. Vice President of Operations. With 16 direct reports was the P&L leader directing the overall sales and operations teams of Superior’s largest business unit with $250M in revenue and $50M EBITDA. This included ensuring employee safety, providing superior customer experience, plant operations, supply chain, implementing go-to-market plan/sales strategies and employee engagement.

Reported to the President. Accountable for the operations management, sales support, project development, customer service and production for the $47M Canadian Division and $50M Michigan Division of Archway’s product logistics and fulfillment business. 12 direct reports (Plant Managers, department managers) with 400 employees working in 7 distribution facilities across Canada and U.S.

P&L leader responsible for all operations and service execution of two Document Destruction Facilities, fifty mobile destruction trucks, three Records Management facilities and a secure Data Protection vault. This included production, logistics, customer service, finance/accounting, sales, administration, and account management. 14 direct reports (Plant Managers, department managers, administrators) with 200 employees.

P&L leader responsible for all operational aspects and service execution of the six DMS (Document Management Solutions) and one DPS (Data Protection Services) facilities in Ontario. This included production, fleet management, facility management, logistics, customer service and account management/sales. Responsible for all permanent and temporary workforces, as well as, any collective agreement matters. 12 direct reports and 142 employees.

Managed the day-to-day operational and tactical aspects of multiple and large-scale process improvement projects across a wide range of industries and services in Canada, U.S.A. and Europe. Range of Services and Skill Sets:  Call Center Management  Project Management  Operational and Financial Analysis  Metric Development  Maintenance Management  Material and Supply Chain Management  Process Re-Engineering  Facility and distribution Rationalization  Merger and Acquisition integration  Lean Methodologies  Customer Service Process Improvement  Quality Control Management Industry Experience:  Medical  Automotive  Service  Food Processing  Defense