david engdahl

*  Engage with cross-functional teams to ensure that project delivery is aligned with company goals; implement internal project management strategies to achieve world-class productivity and reduce technology inefficiencies *  Evaluate project requests including performing scope reviews, gathering business requirements, future state design and build activity analysis *  Oversee multiple planning phases of projects including conducting current state assessments, gathering requirements/ definitions and functional specifications, performing gap analytics, removing obstacles and determining timelines * Selected Accomplishments *  Designed and deployed a new IT infrastructure for 13 newly purchased hotels and the new Sonesta corporate office *  Oversaw the upgrade of free to guest Wi-Fi at 19 hotels and implemented new RFID key lock systems in 5 hotels *  Project managed the IT infrastructure of a hotel in New Orleans being converted from 155 apartments to 190 hotel rooms

Coordinated with corporate office remotely to test sales and operational processes and procedures utilizing associate and customer feedback. Oversaw implementation and staffing of in-store projects from the test phase through project close-out. Selected as one of 10 field managers to assist in the planning and development of the Firedog brand, a new national in-home service program.

Collaborated with branch and market team to develop sales and operational strategies to increase sales and customer satisfaction. Oversaw sales, operations and business development within the branch, including profits and productivity. Supervised activities of the branch and created and analyzed management information and reports. Doubled new acquisition of deposit accounts, credit cards and home mortgages and increased deposit balance by over 150%. Recognized by Mark Hogan, head of East Coast Retail Operations, as Top 2% of over 3,000 banking center managers.

Worked closely with sales team to create the current Geek Squad in home new pc and networking set-up program that is currently used in over 1,500 Best Buy stores. Twice won Achiever's Awards for being the top performing sales manager in a 10 store district. Successfully implemented ``Best Buy for Business,'' a customer-centric initiative designed to cater to small business owners and resulting in over $10 million in incremental revenue.

* Project manager that deployed the new in-store customer facing .com kiosks and associate tablets Scope included * using SDLC methodology to develop the software used on the tablet and in the kiosks, upgrading the store networks * to ensure the new devices were PCI compliant. Installing new fixtures and a store network upgrade. * Ensured PCI compliance of software and networks to protect customer data and privacy

Activities and Societies: Magna Cum Laude