davide grilli

general manager crowne plaza rome st peter's

About

Goal-driven and self-motivated professional, with strong leadership and over 20 years’ experience working at the hospitality industry. Commercial accountability for budgeting and financial management, planning, organising and directing all hotel services. With a strategic overview and planning ahead to maximise profits, I pay attention to the detail, setting the example for staff to deliver a standard of service that meets guests’ needs and expectations.

Country

italy

City

rome

Industry

hospitality

Skill

hospitality industry, hotels, yield management, revenue analysis, hotel management, hospitality management, rooms division, hospitality, tourism, hotel booking, front office, resorts, pre opening, rooms division management, leisure, opening hotels, food and beverage, property management systems, restaurants, banquets, wine, restaurant management, catering, pre opening experience, guest service management, micros, opera, fine dining, incentives, lodging, online travel, banquet operations

Experience

general manager

intercontinental hotels group (ihg®)

2004-1 - Present · 22 yrs 9 mos

As the world's first truly global hotel brand, we are located in more than 60 countries with local insight that comes from over 60 years of experience. We have been welcoming the well-travelled for more than half a century. As pioneers in the development of the hotel industry, we successfully blend consistent global standards with the distinctive cultures of our destinations to deliver a truly authentic and local experience. Visit us on our website: http://ihg.co/ICWebsiteLI

general manager

crowne plaza venice east

2004-1 - 2007-3 · 3 yrs 3 mos

* During the first 6 months of this assignment, on the basis of the engineering design for the new hotel, apart from supporting the professionals involved in completing the structure correctly, I immediately entered into the * process of selecting all the activities and operating procedures necessary for the establishment to make a successful beginning from the points of view of both business organisation and product marketing, including: * Recruiting of all human resources (management & other staff) * Selecting all suppliers * Laying down and implementing all operating procedures * Selecting and starting up all business management software * Choosing and launching room rate and commercial policies * Starting marketing and communication activity * Applying all the current legislation for the sector * Finding a manager for the Food and Beverage area * Having the Housekeeping outsourced

general manager crowne plaza rome st peter's

hotel invest italiana srl

2008-6 - Present · 18 yrs 4 mos

* Responsible for the overall operation and function of the hotel: * planning and organizing accommodation, catering and other hotel services * promoting and marketing the business * managing budgets and financial plans as well as controlling expenditure * maintaining statistical and financial records * setting and achieving sales and profit targets * analyzing sales figures and devising marketing and revenue management * strategies * recruiting, training and monitoring staff * planning work schedules for individuals and teams * meeting and greeting customers * dealing with customer complaints and comments * addressing problems and troubleshooting * ensuring events and conferences run smoothly * supervising maintenance, supplies, renovations and furnishings * dealing with contractors and suppliers * ensuring security is effective * carrying out inspections of property and services * ensuring compliance with licensing laws, health and safety and other statutory regulations