David Chou

Led business development initiatives to secure trans-Pacific eastbound full container load (FCL) shipments, significantly enhancing market presence. Established comprehensive guidelines for future sales efforts, training both experienced and novice team members in search, identification, prospecting, consultative selling, and responding to RFQs. Conducted in-depth discovery processes to understand client supply chain challenges, developed customized logistics solutions, and led successful responses to RFQs and bids, consistently securing sales. Worked internally with service quality, operations, and account management teams to guarantee seamless service execution and smooth onboarding of new clients. Partnered with the pricing team to analyze market trends and craft competitive, profitable pricing strategies for ocean and air freight services. Devised and executed strategic business development plans targeting transpacific trade lanes (TPEB/TPWB) to achieve volume, revenue, and profit goals. Focused on establishing long-term, high-level relationships with key prospects and stakeholders to ensure exceptional customer satisfaction and strong retention. Built strategic partnerships with steamship lines, domestic carriers, and origin agents, securing contractual agreements within extended budgets, driving growth and profitability.

Certified Supply Chain Professional (CSCP): Validates expertise in global supply chain design, planning, and execution. Certified in Logistics, Transportation and Distribution (CLTD): Focuses on best practices in logistics management and international transportation. Built and expanded a self‑generated customer portfolio; grew customer shipping activity 20–60% through solution alignment, service performance focus, and ongoing account planning Coordinated internally with operations and account management teams to ensure smooth onboarding, execution, and issue resolution Developed tailored logistics solutions through consultative selling techniques, effectively addressing clients' supply chain needs. Collaborated proactively with cross-functional teams to optimize service delivery and elevate customer satisfaction. Responsibilities included identifying and pursuing new business opportunities through targeted prospecting, qualification, and deal closure. Maintained and strengthened robust relationships with existing clients and oversea supported offices , working closely with operations, and finance departments to ensure a seamless customer experience. Strengthened retention by proactively managing exceptions and communicating clearly across all parties.

Drove account growth through long‑term customer and vendor relationships across trans‑Pacific ocean freight services Supported commercial execution including pricing discussions, lane strategy, and customer service recovery on operational exceptions Earned top performance recognition awards, top sales in volume 2015 through 2018, and Most Improvement Executive awards 2014 through 2018 to demonstrate consistent customer acquisition and business development. •Managed key client portfolios by developing strategic account plans that increased revenue by 25% while ensuring high customer retention and satisfaction through tailored solutions and proactive relationship management.

Negotiated service contracts, slot allocations, and wholesale transportation rates with VOCCs based on projected volume to secure competitive pricing and capacity. •Managed drayage and over-the-road trucking rate negotiations to develop door-to-door pricing solutions and support customer supply chain efficiency. •Oversaw logistics for 75 to 100 FEUs weekly from Asia to U.S. West Coast ports, including capacity planning, booking support, and accessorial management. •Managed a team of 11 staff while monitoring market conditions, pricing trends, detention, demurrage, and other accessorial costs •Led a high-performing sales team at Pacific Star Group to exceed quarterly revenue targets by 20% through strategic client acquisition and tailored solution selling. •Directed a high-performing sales team to exceed quarterly revenue targets by 25% through strategic client acquisition and data-driven market analysis at Pacific Star Group.

Handled inound and outbound ocean transportation operations, including FTL, LTL, and intermodal coordination, to deliver efficient service and high customer satisfaction. •Coordinated and optimized ocean freight operations, ensuring compliance with international shipping regulations and improving transit times to enhance supply chain efficiency at Unipac Shipping & Continental Agency. •Coordinated and optimized ocean freight shipments by managing vessel schedules, negotiating carrier contracts, and ensuring compliance with international shipping regulations to enhance delivery efficiency and reduce transportation costs. •Coordinated and optimized international ocean freight shipments, ensuring timely delivery and compliance with maritime regulations to enhance supply chain efficiency for clients. •Coordinated and optimized ocean freight logistics, ensuring timely vessel scheduling and compliance with international maritime regulations to enhance shipment efficiency and reduce transit delays. •Coordinated and optimized ocean freight shipments by managing carrier negotiations, ensuring compliance with international maritime regulations, and streamlining documentation processes to reduce transit times and costs

Foxconn Service center ( Sony & HP ) Manufacturing EMS ( OEM/ODM)RMA & OEM Parts Replacement. Strategic Procurement Create, issue, and manage purchase orders internally with internal Foxconn (SZN CN ) to meet Sony/ HP fulfillment requirements Implement procurement strategies that balance cost efficiency, quality assurance, and timely delivery to U.S FSC facilities. Monitor inventory thresholds and initiate replenishment of HP motherboard’s and Sony VAIO laptop components to support fulfillment continuity and daily EDI reporting to clients. Partner with finance and operations to align purchasing activities with budget forecasts and demand planning. Analyze procurement data to report on KPIs such as cost savings, supplier reliability, and lead time reduction. Maintain relationships with GSCM.FOXCONN (China) & Logistic Service Provider & Sony /HP monitor performance, and resolve issues related to quality, delivery, and fulfillment ratio. Resolve supply chain disruptions and delivery delays ,track and expedite orders to meet fulfillment deadline. Support the development and implementation of procurement & Logistics strategies

• Managed air operations for major clients including Samsung, Best Buy, and Walmart. • Handled documentation and customs clearance to ensure compliance and efficiency. • Coordinated drayage to 3PL facilities, enhancing logistics operations. • Provided exceptional customer service support, fostering strong client relationships.