David Y

1.负责西班牙，比利时及荷兰区域跨境小包落地至尾程派送全链路的运营管理； 2.通过精细化指标与异常分层管理，保障时效达成率； 3.建立与代理测有效沟通机制，持续推动服务质量优化及有效闭环； 4.持续跟进各个地区降本增效，推进供应商价格优化及资源整合，提升整体运营效率与利润空间。 Responsible for end-to-end operations management of cross-border parcel delivery across Spain, Belgium, and the Netherlands, covering first-mile localization through to last-mile delivery. Ensured on-time delivery performance through refined KPI management and tiered exception handling. Established effective communication mechanisms with local agents, continuously driving service quality improvements and ensuring closed-loop issue resolution. Drove ongoing cost reduction and efficiency improvements across regions by optimizing supplier pricing and integrating resources, enhancing overall operational efficiency and profit margins.

24.09起担任运营，负责英国的国家运营 1.全面负责库内运营指标的达成； 2.基于月度管报进行损益分析，制定并跟进改善计划，持续推动降本增效； 3.负责新增项目的推进与跨部门协作，确保项目进度与损益目标达成； 4.推动流程优化与系统改进，实现全流程作业的标准化和可视化，显著提升整体仓储运营效率； 5.成果展示：各项运营指标保持稳定，英国整体毛利同比提升明显，团队效率与资源利用率更加合理。 Operations Manager – UK (Since Sep 2024) Took full ownership of country-level operations in the UK, responsible for overall warehouse performance and operational KPIs. Ensured achievement of all in-warehouse operational targets through effective planning, execution, and performance management. Conducted P&L analysis based on monthly management reports, developed and tracked improvement plans, and continuously drove cost reduction and efficiency enhancement. Led new project implementations and cross-functional coordination, ensuring project timelines and profitability targets were met. Drove process optimization and system enhancements, achieving standardized and visualized end-to-end operations, significantly improving overall warehouse efficiency. Key Achievements: Maintained stable operational performance across all KPIs; significantly improved overall gross margin in the UK; enhanced team productivity and optimized resource utilization.

全面负责仓库日常管理，涵盖逆向及出库环节； 1.逆向管理：主导全球小包业务的逆向全链路处理，覆盖退件接收、异常判定、信息追踪、再分拣、二次流转及成本控制，确保逆向流程高效透明，提升客户体验并降低整体运营风险； 2.出库管理：负责一件代发业务的出库履约，统筹拣货、打包、质检、发运等环节，确保订单及时、准确、高效完成； Warehouse Operations Manager Fully responsible for daily warehouse operations, covering both reverse logistics and outbound processes. Reverse Logistics Management: Led end-to-end reverse logistics for global parcel business, including returns receiving, exception identification, tracking, re-sorting, secondary processing, and cost control. Ensured efficient and transparent workflows, improved customer experience, and reduced overall operational risks. Outbound Management: Managed fulfillment for D2C / one-piece drop shipping operations, coordinating picking, packing, quality inspection, and dispatch. Ensured timely, accurate, and efficient order processing.