David Wrona

Work in partnership with the Store Manager to create a sales environment that provides an unparalleled customer experience, resulting in loyal customers and successful business outcomes for Sprint and its' shareholders. Being a role model for your team, teaching and coaching on the sales floor, empowering others to consistently deliver a successful sales solution. Encourage consistent success and learning opportunities while taking ownership of your leadership development that enables you to successfully improve individual and store performance. Analyzing individual and team performance against business goals and implementing business improvements strategies. Deliver operational and merchandising excellence in a dynamic environment.

The face of Sprint to the customer and as such, being the walking embodiments of the brand and our commitment to provide customers the best possible offer to fit their needs. Ensuring customer interactions consistently adhere to the Sprint sales process and experience expectations. Make honest connections with customers and co-workers. Staying current with the latest technologies and trends and have the answers to even the most complex requests. Delivering the whole package of products, plans and service while providing the best customer experience. Achieving store sales targets all while having fun!

• Energize not only customers at our Retail Stores but also the sales team • Fully support the delivery of the ultimate customer experience by working with your solutions sales team to manage customer wait times, resolve customer issues, and assist with customer transactions as needed. • Model excellent customer service by demonstrating and holding your team accountable for developing product expertise and providing the highest levels of professionalism and courtesy to all customers. • Manage store merchandise and layout to align with store merchandising plans.  • Effectively manage the performance of the team. assessing and tracking the team’s performance, which includes meeting and exceeding assigned quotas, and work with the team to implement development plans for any existing skill gaps. Ensure the team contributes to the growth of a loyal VZW customer base. • Provide ongoing development, training, and coaching that inspires and motivates the team.  • Utilize a wide range of people and operational management skills to optimize the customer and employee experience and maintain the health of daily and long-term store functions, including analyzing store staffing needs, providing hiring and promotion decisions, reporting financial and sales status, managing cash and inventory levels, and ensuring that compliance, sales, and retention objectives are met.

• Analyze customer needs and present value-added solutions  • Inspire and excite customers about how our solutions can impact their lives  • Ensure that our customers leave our stores with the best solutions for their needs  • Deliver the best product set-up and coaching experience possible  • Provide our customers with a basic understanding of the functionality of the products and accessories they purchase so that they can immediately enjoy their new solutions  • Attend both formal and informal training to better understand our retail store operations and keep up with company, market, and industry trends  • Support daily business operations, including processing customer transactions and auditing cash receipts daily  • Use outstanding sales expertise, passion for VZW technology and customer interaction skills to create the ultimate in-store experience. As the driving force in building customer loyalty and growing our existing customer base, you'll deliver superior customer service and proactively contact existing customers to ensure they're getting the most out of our products and services.

• Deliver the ultimate Verizon Wireless customer experience in our retail stores  • Create a welcoming and exciting store environment  • Introduce customers to the store, direct customer traffic and promote store exploration  • Ensure customers’ needs are met in a timely manner  • Quickly and completely resolve customer issues  • Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality  • Facilitate wireless workshops where you will work with groups of customers to demonstrate and educate them on a variety of technology solutions, including the latest and greatest smartphones, tablets and smart accessories  • Sell solutions and process customer transactions  • Contribute to the overall health and performance of your retail store by supporting daily business operations, including selling technology solutions, stocking inventory, and processing customer transactions when needed  • Ensure that all interactive displays are operational