david nguyen

product analyst and bsa

About

Bridging the gap between business management and technology is where I provide value. I have worked in the container shipping industry for 7 years ultimately gaining valuable experience in business system analysis, process/systems improvements, and operations. A degree in Management Information Systems paired with my operations experience has developed into a hybrid role where I have the ability to translate business requirements into technical specifications (and vice versa) and successful implementation. Some of my achievements within the organization have included modernizing legacy terminal operating system, upgrading the real-time inventory management software, and developing a database query tool to analyze the business environment.

Country

united states

City

albuquerque

Industry

sporting goods

Skill

operations management, software documentation, process improvement, inventory management, business process, negotiation, logistics management, container shipping, terminal operations, supply chain management, management, international logistics, team building, business analysis, team leadership, asset management, information technology, technical support

Experience

equipment and logistics manager

apl

2015-1 - 2017-1 · 2 yrs 1 mo

Led team of 6 coordinators to manage daily operations activities spanning across 60 locations to ensure assets were available to cover export booking demand. Forecasted, planned, and coordinated the operations of equipment for repositioning and inventory management programs used at various vendor sites while adhering to corporate budget. Utilized KPI s to identify, streamline, and implement costs/process improvements.

global logistics analyst

nike

2017-3 - 2018-6 · 1 yr 4 mos

product analyst and bsa

nike

2018-6 - Present · 8 yrs 4 mos

technical support analyst ii

sage

2005-11 - 2010-4 · 4 yrs 6 mos

Provided technical support of Sage Timberline Estimating software while building customer relationships through various mode of communications. Advocated customers challenges with development and product owner. Identified, analyzed, and documented application and system issues/resolutions into a knowledge base.

terminal technology manager

apl

2013-1 - 2015-1 · 2 yrs 1 mo

Served as expert on application, system, and automation technology that supported terminal operations. Oversaw successful requirements gathering, definition of scope/criteria, and all phases of development life cycle. Liaised with management, vendors, and union teams to evaluate needs; identified alternatives to enhance user experience through monitor and analysis of data/processes. Mentored preceding position and provided system components, application training, and support to end users.

business process, senior specialist

apl

2010-1 - 2013-1 · 3 yrs 1 mo

Directed back-end system integration with development/local IT and inventory software provider. Evaluated and translated business processes, systems, and user needs into technical specifications. Documented and prioritized end-user challenges. Managed issue resolutions; facilitated troubleshooting efforts between users, development, and vendor groups.