David Ricketts

Responsible for driving the business unit’s strategy for $1.2B portfolio of clients across multiple industry groups. Scope includes sales, service delivery, transformation, managing strategic client relationships, financial performance and key partner strategy.

Provides visionary leadership for the strategic IT Outsourcing relationship with the world’s largest airline – American Airlines, offering wide base of IT Services while assisting the client with their Digital Transformation and airline integration initiatives. Serves as the General Manager accountable for the company’s financial performance and client business outcomes. Manages client relationships and acts as a trusted advisor, thought leader and General Manager for this strategic client.

Vice president and Account Executive responsible for relationship with United Airlines, one of HPE’s largest airline client. Was an integral part of the integration team executing the integration of United and Continental Airlines. Responsible for all General Manager activities including account strategy, P&L management, sales, service delivery and client satisfaction.

Responsible for HP’s overall relationship and engagement for Continental Airlines globally. Led the strategic direction the account by establishing account growth plans and client satisfaction goals in relation to client expectations and contractual obligations. Served as the single point of contact for the client, and an integral member of client’s senior leadership team as a trusted advisor, as well as client advocate. Established and implemented short and long-term strategies to deliver services to the client ensuring alignment with their strategic business strategy and go forward plans

Account Executive responsible for EDS’ services delivered to Rolls-Royce North America, Germany, and their Customer Facing Business Units globally. Served as EDS’ primary focal point across the regions and the sector. Served as integral member of client’s senior leadership team as a trusted advisor, and advocate providing thought leadership, innovation and direction on IT solutions, aligned to their business goals and objectives.

Leader of major pursuits responsible for developing the sales strategy, end-to-end business solutions, and value propositions to meet the client needs. Successfully led IT outsourcing opportunities from the initial stage of the sales cycle through account start-up. This included managing the employee transition, due diligence efforts, along with the overall transition process to ensure seamless transition Coordinated the efforts of the entire sales pursuit team (Finance, Legal, Solution Development, HR, etc.) throughout the sales cycle.