david rayment

Latest Results:- Last 2 Mysteryshops 95% and 100%, Last 2 Audit Compliance Results 85% and 90% and a total store Loss of 0.06% over Xmas 2014. JD Sports Fashion Plc engages in the retail and distribution of sport and athletic inspired fashion apparel, footwear, fashion and outdoor clothing and equipment. It operates sports fascias under the JD, Size?, Chausport, Champion, and Sprinter brand names; fashion fascias under the Scotts, Originals, Cecil Gee, and Tessuti brand names; and outdoor products under the Blacks and Millets brand names. The company also designs and distributes team wear and fashion products under the OPEN, ONETrueSaxon, Kooga, Kukri, Nicholas Deakins, Focus, and Diadora brand names. In addition, it licenses a fashion brand. The company operates approximately 800 stores with various retail fascias, as well as operates online and catalogue Website under the getthelabel.com name.

* Key responsibilities:- * Assist in the management of 25+ staff on a rota basis and the day-to-day running of a store with a turnover in excess of 3m per annum. * Assisting the Store Manager in all aspects of store management, from administrative duties i.e banking, payroll, expense control, stock taking, lost control, staff training, audit an sales prep to Visual Merchandising. * Providing support to the Store Manager in order to ensure that store targets and KPI’s are not only met but, where possible, exceeded. * The organisation of an enthusiastic and dedicated team in order to achieve these goals. * Providing the Area Manager with a weekly sales report including a figure breakdown of each product line in store and the Kiosk Sales figures for products that are not available in store however are available online. * To ensure that customers are given courteous, considerate and responsible service. Deal with all customer complaints according to company policy, ensuring that they are handled promptly, courteously and objectively.

To manage performance and training needs of new and existing staff within the bank, with teams of up to 15 members of staff across different processes including Complaints, Plastics, Regular Payments and Product Sales Training. To drive performance and ensure that team targets are achieved. Work with team members to create constructive Personal Development Plans to develop their skills for existing and future roles. Provide coaching and manage performance shortfalls when required. Covering the Team Manager position through absence and deliver daily huddles around the quality targets & processing targets to other Team Managers and Centre Manager.

Providing excellent customer service in a fast pace independant menswear fashion environment, serving customers with careful consideration and awareness. Giving a personal service and advising on individual styles and budgets. Sales which also included the up sell of the store credit card and assisting Clode Retail Finance in actioning credit checks. Meeting, greeting and tend to customer requirements. Stock replenishment and pricing up. Till duties and cash handling. Visual merchandising.

To provide an outstanding level of service to NatWest customers carrying out processing requests in relation to their personal and business bank accounts. To act as a Subject Matter Expert for the Regular Payments (Standing Orders & Direct Debits) process through the migration of the bank to the RBS Group. Ensuring that high net worth customer instructions were dealt within the correct banking SLA's. Checking the service quality of work passed through our centre to insure that the work is completed to the customer’s satisfaction.

Programming and the design of control and remote systems via touch screens to operate numerous Audio and Visual equipment from the touch of a button. Implementing PC presentation facilities to Boardrooms, Theatres, Museums and Private House’s etc. Offering Customer Support and AV Services on and off site to a wide range of people from all over the world.

Senior Personal Banker at NatWest