David McClam
Project Specialist @ Freedom Forever
About
A charismatic and results-oriented Customer Service and Project Coordinator professional with an extensive history of experience in the retail, banking, and solar industries. Ensure customer satisfaction by utilizing creative problem-solving solutions, effective communication, empathy, and diplomacy. Experienced in a fast-paced, high-volume, high-production area while maintaining or exceeding set quality standards.
United States
Las Vegas
Renewables & Environment
Sales Meetings, Interconnection, Business Process Improvement, Internal & External Clients, Customer Satisfaction, Project Scheduling, Efficiency Optimization, Establishing Processes, Managing Meetings, Train New Employees
Experience
Project Specialist
Freedom Forever
Constant customer interaction to improve customer satisfaction Assist in scheduling projects for permitting, inspections or maintenance Identify and address obstacles in the project and / or processes to insure optimum efficiency Train new associates Accept incoming calls from customers (internal and external) to address their concerns Schedule and conduct meetings with Salespersons/Sales Managers to review projects Create a process guide detailing the steps needed to complete certain tasks.
Project Specialist
Sunrun
Lehi, Utah, United States
Constant customer interaction to improve customer satisfaction Assist in scheduling projects for permitting, inspections or maintenance Identify and address obstacles in the project and / or processes to insure optimum efficiency Train new associates Accept incoming calls from customers (internal and external) to address their concerns Schedule and conduct meetings with Salespersons/Sales Managers to review projects Create a process guide detailing the steps needed to complete certain tasks.
Customer Care Representative
Sunrun
Constant customer interaction to improve customer satisfaction Assist in scheduling projects for permitting, inspections or maintenance Identify and address obstacles in the project and / or processes to insure optimum efficiency Train new associates Accept incoming calls from customers (internal and external) Proficient with the interconnection processes for Southern California utilities Southern California Edison, San Diego Gas & Electric and with the Hawaiian utility Hawaiian Electric Company Knowledgeable of the entire process from sales to interconnection approval of residential solar system units.
Project Specialist
Tesla Inc. f.d.b.a. SolarCity
Constant customer interaction to improve customer satisfaction Assist in scheduling projects for permitting, inspections or maintenance Identify and address obstacles in the project and / or processes to insure optimum efficiency Train new associates Accept incoming calls from customers (internal and external) to address their concerns Schedule and conduct meetings with Salespersons/Sales Managers to review projects Create a process guide detailing the steps needed to complete certain tasks.
Education
Project Management
David McClam's Contact Information
Phone
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