David Mackey

Quickbase is a no code hosted cloud (SaaS) platform headquartered in Boston, Massachusetts. Quickbase empowers citizen developers to create business driven workflow apps without writing code. At Quickbase, as Senior Manager of Information Technology I led a multi-tiered help desk support and engineering team, supporting IT operations. In my tenure Quickbase grew 4x in revenue and employee headcount as we scaled the company globally. I was responsible for managing the IT support team, admin and oversight of Microsoft 365 cloud services, hardware and asset management, IT hardware, services and software license and contract management, office infrastructure inclusive of internet circuits, network, modular hoteling workstations and integrated AV.

Harvest enables communities to produce renewable energy and high-value soil, mulch and organic fertilizer products from organic materials. The company harnesses the full potential of organic materials by recycling energy and nutrients back into local communities through its energy gardens and its production of nutrient-rich soils, mulches and fertilizers. Harvest owns and operates facilities throughout North America in British Columbia, Ontario, California and throughout the Mid-Atlantic, Midwest states and Northeastern US. As a Senior IT Administrator I was responsible for supporting more than 15 locations and over 500 employees on the East Coast, West Coast, and Canada for their Information Technology needs

Brainshark enables companies to improve productivity with cloud-based business presentation solutions for sales, marketing and training. Whether your audience is across the table or across the globe, we help you market, sell, educate and inform with maximum impact. Our easy-to-use solutions enable you to transform static documents such as PowerPoints into dynamic, mobile-ready content that can be accessed quickly, and viewed as on-demand video presentations or presented live – anytime, anywhere. You can also measure the effectiveness of your communications in ways never thought possible and use these insights to take action. Brainshark’s core platform is the result of hundreds of person-years of development. It also utilizes an industry-best, highly secure and scalable enterprise-class cloud computing infrastructure. Responsilities: Management of Dev, Production, and DR vSphere 5.5 environments consisting of HP blade and rack mount ESX hosts, FC and NFS shared storage, distributed and standard vSwitches, and over 600 guest VMs Maintenance, deployment, upgrading, and patching of vSphere components Deployment, cloning and provisioning of guest VMs Rapid deployment of guest VMs with linked clones and automated vCenter tasks using PowerCLI and Windows Powershell scripting Server 2012 Active Directory administration of multiple domains Administration, testing and deployment of DNS, Group Policy, and DHCP Automated software deployment and inventory with Dell Kace KMS management for automated large scale windows and office volume activation QA testing, validation, and deployment of new server builds with latest OS, patches, and product software updates Projects: Planned and implemented KMS volume activation in 3 domains for large scale automated Windows and Office activation Solved a deployment challenge utilizing powerCLI scripts and Linked Clones, which deploy large numbers of VMs in seconds while using a fraction of the disk space of traditional full clones

A leader in diagnostic imaging for more than 25 years, Shields Health Care Group delivers MRI, CT, and PET imaging throughout New England at more than 20 locations. In addition, Shields provides Radiation Oncology treatment at multiple locations. Responsibilities: Management of the daily maintenance and monitoring of large cold space housing server racks, storage systems, cooling and telecom equipment Management, planning, and deployment of over 100 virtual servers in enterprise VMware ESXi 5 environment and 50-60 physical rack mounted servers Consolidation and virtualization of existing physical servers Management and planning of multiple EMC Celerra and Clariion SAN and NAS storage systems for physical and VM servers Management of enterprise backup application for all server backup/restore jobs Management of all system updates and patches Planning, testing, and managing test and production application upgrades and deployments Project Management Active Directory and DNS administration Manage and plan Group Policy deployment to manipulate user environment and deploy changes or software across the network Research and purchasing of new equipment and technology Familiar with all aspects of DNS and TCP/IP SQL 2005 and 2008 administration: nightly backups, restores and maintenance plans Level 2 troubleshooting of PCs, servers and applications Maintain relationships with hardware and software product vendors for projects and support Provide 24 hour On-Call support monthly Projects: Planned and implemented company wide DHCP Internal project manager on SAN migration and consolidation from one EMC platform to another Upgraded and virtualized Active Directory and Domain Controllers from physical Server 2003 to 64 bit 2008 domain and forest levels Reduced physical server footprint by virtualizing dozens of physical servers Consolidated multiple windows file servers to single CIFS share on NAS

Managed Server upgrades and deployments Diagnosed and repaired hardware issues Active Directory management DNS management VMware administration Provided 24 hour On-Call support monthly

Troubleshooting PC performance and network/local printer issues Diagnosed and repaired hardware issues Built and tested workstations Answered, logged, and resolved Help Desk calls Provided troubleshooting basic LAN issues PC, printer deployment Software deployment Created user accounts and managed users and groups in AD Provided 24 hour On-Call Support Monthly

Professional Certifications: ITIL Foundation VMware VCP 5 MCSE MCSA MCP Comptia Server + Comptia A +