David HOU

• Oversee operational activities at every level of after-market Asian-Pacific team • Strategize internal and cross-departmental collaboration process improvements to ensure per team member able to achieve the pre-set goals on schedule • Ensure regional resources are appropriately being used and allocated wisely to secure team KPI close to or even over requirement from higher management hirarchies • Sustainably plan and organize client visit or review to formulate periodical satisfaction prediction based on client feedback • Lead Asian-Pacific team to conduct cost control solutions by impacting crew allocation criteria, incentive policies of service agents, working order audit, etc • Implement effective hiring and training programs to maintain Asian-Pacific team progressive and motivated • Report to APAC regional general manager

• Sustain and nurture solid relationships with key clients that contribute more revenue • Deploy and utilize company resources to create and carry out strategic solutions for key clients' goal achievement • Facilitate after-sales service agreement negotiation with key regional clients in multiple productlines • Daily management on regional service agents to fulfill per after-sales service request from key clients and further raise client satisfaction • Collaborate with cross-departmental teams to contribute to client service requests in different project phases, such as test&commissioning, PDI, 0km testing, value-added service, failure analysis, etc • Lead "99" incident handling including concept building, fast response, process management, multiple stakeholder relationship coordination, on-site service resource management, incident reporting, etc • Report to APAC regional operation manager

• Official contact window for customer after-sale service inquiries in APAC region • Create customer satisfaction strategies, maintain sustainable customer relationship, develop customer loyalty programs, respond to customer requests, and carry out intentional visit plans • Plan, schedule, negotiate, prioritize and standardize processes of after-sale service agreement signing with both internal and external stakeholders • Quote on after-sale services for particular customer requests • Oversea service agent management and resource&capability evaluation, including reliability regrouping and balancing • Assist with fresh oversea service agent sourcing and onboard process • Actively collaborate with project management, field service and supply chain management teams to lead the APAC after-sale service commercial activities • Report to APAC regional operation manager

• Analyze customer issues and develop necessary actions to maximize levels of customer satisfaction • Monitor all assigned cases to support customer requirements and update per corresponding milestone functioning as systematic trackers • Process suggestions, compliant and compliment from customers in a decent but effective manner, to formulate critical inputs for the close-loop management • Track progress of after-sale service agreement signed with customer projects in APAC region • Assist to source, evaluate and settle service agent resources and establish well-distributed agent network to respond to assorted types of customer issues • Maintain accurate APAC customer, partner and project database, to configure sufficient coverage of service resources and capabilities • Compose official email notice to advise finalization of a service process to all related external and internal stakeholders • Report to APAC customer service manager

• Manage individual duties of the project across the complete project cycle • Prepare technical and business documentation for per stage activities • Initiate project by advising delivery plans and regular reports on progress • Engage in supplier and contractor management, inc. tender, audit, contract... • Interface with internal stakeholders to assist to figure out issues • Build close rapport with clients to discuss up-to-date expectations • Support project manager to establish elaborate backup solutions • Ensure on-time delivery within scope of required objective and cost

• Carry out electrical and mechanical modification to rolling stock fleet • Inspect, test and commission electrical installation before delivery • Identify, locate and diagnose cable issues of rolling stock fleet • Intensively liaise with the HCMT technical team • Prepare technical files, demonstrate and report to project manager

• Carry out analysis on AUS energy storage market at all level network • Actively seek potential tender opportunities for project activation • Prepare and strategize bid proposals and documentation • Lead generation and pricing structure to optimize business composition • Establish and sustain long-term rapport with partners and clients • Direct and manage the vendor business plan and meeting process • Identify and drive new vendor opportunities by blending unique resources

• Carry out HV substation defect statistics&analysis • Manage site infrastructure lifecycle and reliability • Schedule site device overhaul and on-site organizing • Liaise with dispatching centre and O&M frontline to ensure efficient contact • Define priorities in line with site infrastructure aging correspondence

• Conduct monitor&control on regional substation devices from master side • Manage real-time power transmission network by using SCADA system • Generate and verify dispatching order to terminal substations • Regulate network reactive power level to permitted range • Integrate substation information interfacing into remote dispatching system • Execute rapid load shedding to enhance network recovery during outage

• Verify and implement switching operation and facility maintenance Order • Organize on-site safety measures for HV device overhaul • Conduct incident processing and device troubleshooting • Carry out safety management for all on-site infrastructure • Manage substation O&M logbook

Academic Graduation Project Focused on Superconductivity Experiments Degree with OQU Authentication

Academic Graduation Project Focused on Modelling of Control of Wind Generators by Using MATLAB Degree with EA and OQU Authentication

Degree with EA and OQU Authentication